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Unveiling consumers’ nonlinear evaluation of service performances in online food delivery: a quantitative Kano analysis
16 references·0 citing·50 second hop
Unveiling consumers’ nonlinear evaluation of service performances in online food delivery: a quantitative Kano analysis (2023)Unveiling consumers’ nonlinear evaluation…What factors determining customer continuingly using food delivery apps during 2019 novel coronavirus pandemic period? (2020)What factors determining cust…Impact of digital surge during Covid-19 pandemic: A viewpoint on research and practice (2020)Impact of digital surge durin…Why do people use food delivery apps (FDA)? A uses and gratification theory perspective (2019)Why do people use food delive…Good Gig, Bad Gig: Autonomy and Algorithmic Control in the Global Gig Economy (2018)Good Gig, Bad Gig: Autonomy a…Differences in perceptions about food delivery apps between single-person and multi-person households (2018)Differences in perceptions ab…Consumer experiences, attitude and behavioral intention toward online food delivery (OFD) services (2016)Consumer experiences, attitud…Identifying careless responses in survey data. (2012)Identifying careless response…Too Much of a Good Thing (2011)Too Much of a Good ThingEffects of service quality and food quality: The moderating role of atmospherics in an ethnic restaurant segment (2010)Effects of service quality an…Does Food Quality Really Matter in Restaurants? 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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1984A Service Quality Model and its Marketing Implications6,682 cited
  • 2012Identifying careless responses in survey data.3,972 cited
  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,818 cited
  • 2018Good Gig, Bad Gig: Autonomy and Algorithmic Control in the Global Gig Economy2,462 cited
  • 2020Impact of digital surge during Covid-19 pandemic: A viewpoint on research and practice1,110 cited
  • 2016Consumer experiences, attitude and behavioral intention toward online food delivery (OFD) services956 cited
  • 2004Tourism destination competitiveness: a quantitative approach933 cited
  • 2007Does Food Quality Really Matter in Restaurants? Its Impact On Customer Satisfaction and Behavioral Intentions901 cited
  • 2011Too Much of a Good Thing668 cited
  • 2019Why do people use food delivery apps (FDA)? A uses and gratification theory perspective650 cited
  • 2010Effects of service quality and food quality: The moderating role of atmospherics in an ethnic restaurant segment585 cited

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  • 2018Differences in perceptions about food delivery apps between single-person and multi-person households514 cited
  • 2020What factors determining customer continuingly using food delivery apps during 2019 novel coronavirus pandemic period?514 cited
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