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Retailing Groundedness: How to improve customer experience, brand perceptions, and customer loyalty through feelings of groundedness
16 references·6 citing·48 second hop
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(1995)The need to belong: Desire fo…Subcultures of Consumption: An Ethnography of the New Bikers (1995)Subcultures of Consumption: A…The Spoken and the Unspoken: A Hermeneutic Approach to Understanding the Cultural Viewpoints That Underlie Consumers' Expressed Meanings (1994)The Spoken and the Unspoken: …Strategic Brand Concept-Image Management (1986)Strategic Brand Concept-Image…Grounding through objects: how phygital visitations shape visitor response (2026)Grounding through objects: ho…The future is phygital: integrated content analysis of current retail strategies and future priorities across digital, physical, and phygital modalities (2025)The future is phygital: integ…Implementations of AI technology and profit-sharing contract for sustainability development and customer experience improvement: A differential game approach (2025)Implementations of AI technol…Why do customers choose online or offline channels? 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(2000)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)The Job Demands‐Resources model: state of the art (2007)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Competitive Advantage of Nations (1991)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)Value-based Adoption of Mobile Internet: An empirical investigation (2005)Handbook of Qualitative Research (1994)The Commitment-Trust Theory of Relationship Marketing (1994)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)The Invention of Tradition (1986)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)The Field behind the Screen: Using Netnography for Marketing Research in Online Communities (2002)Word of mouth communication within online communities: Conceptualizing the online social network (2007)Networked Narratives: UnderstandingWord-of-Mouth Marketing in Online Communities (2014)Culture and Consumption: A Theoretical Account of the Structure and Movement of the Cultural Meaning of Consumer Goods (1986)Flow: the psychology of optimal experience (1990)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Possessions and the Extended Self (1988)Evolving to a New Dominant Logic for Marketing (2003)Managing the co-creation of value (2007)Customer Engagement (2011)The Interpretation of Cultures (2017)Hedonic Consumption: Emerging Concepts, Methods and Propositions (1982)Self-Concept in Consumer Behavior: A Critical Review (1982)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Consumer Evaluations of Brand Extensions (1990)Customer value: The next source for competitive advantage (1997)The Strength of Weak Ties (1973)Bowling Alone: America's Declining Social Capital (1995)Users of the world, unite! The challenges and opportunities of Social Media (2009)Absorptive Capacity: A Review, Reconceptualization, and Extension (2002)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)Open for innovation: the role of openness in explaining innovation performance among U.K. manufacturing firms (2005)
this work references cited by second hop

References

  • 1995The need to belong: Desire for interpersonal attachments as a fundamental human motivation.21,991 cited
  • 2001Consumer perceived value: The development of a multiple item scale6,635 cited
  • 2001Brand Community3,994 cited
  • 2013The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail3,681 cited
  • 2005Consumer Culture Theory (CCT): Twenty Years of Research3,671 cited
  • 2002Building Brand Community2,654 cited
  • 1995Subcultures of Consumption: An Ethnography of the New Bikers2,232 cited
  • 1986Strategic Brand Concept-Image Management2,198 cited
  • 2003Teaching Old Brands New Tricks: Retro Branding and the Revival of Brand Meaning1,418 cited
  • 2005Collaborating to create: The Internet as a platform for customer engagement in product innovation1,406 cited
  • 2007Where Consumers Diverge from Others: Identity Signaling and Product Domains1,322 cited
  • 2000Psychological well-being and job satisfaction as predictors of job performance.1,267 cited
  • 2013The luxury strategy: break the rules of marketing to build luxury brands737 cited
  • 1994The Spoken and the Unspoken: A Hermeneutic Approach to Understanding the Cultural Viewpoints That Underlie Consumers' Expressed Meanings485 cited
  • 2015

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The Handmade Effect: What's Love Got to Do with It?
438 cited
  • 2000Describing and Measuring Emotional Response to Shopping Experience421 cited
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    • 2025The future is phygital: integrated content analysis of current retail strategies and future priorities across digital, physical, and phygital modalities9 cited
    • 2026Grounding through objects: how phygital visitations shape visitor response3 cited