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Spotlight on a complex crisis spillover: A multi-organisational perspective on rebuilding trust and reducing distrust in the Australian banking industry

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173 cited

2017Denial outperforms apology in repairing organizational trust despite strong evidence of guilt93 cited

2017Exploring trust and distrust as conceptually and empirically distinct constructs: Association with symmetrical communication and public engagement across four pairings of trust and distrust77 cited

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