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Do strong innovation capability and environmental turbulence influence the nexus between CRM and business performance?
16 references·0 citing·55 second hopsampled
Do strong innovation capability and environmental turbulence influence the nexus between CRM and business performance? (2024)Do strong innovation capability and envir…Relationships among knowledge-oriented leadership, customer knowledge management, innovation quality and firm performance in SMEs (2022)Relationships among knowledge…Effects of entrepreneurial orientation, social media, and innovation capabilities on SME performance in emerging countries: a mediated–moderated model (2021)Effects of entrepreneurial or…Knowledge management, customer relationship management and innovation capabilities (2020)Knowledge management, custome…The role of business analytics capabilities in bolstering firms’ agility and performance (2019)The role of business analytic…A mediating role of innovation capability between entrepreneurial competencies and competitive advantage (2019)A mediating role of innovatio…The impact of the customer relationship management on the organization performance (2018)The impact of the customer re…Innovation, firms’ performance and environmental turbulence: is there a moderator or mediator? (2018)Innovation, firms’ performanc…Innovation capabilities and performance: are they truly linked in SMEs? (2018)Innovation capabilities and p…Relationship between innovation capability, innovation type, and firm performance (2017)Relationship between innovati…Nexus between social capital and performance of micro and small firms in an emerging economy: The mediating role of innovation (2017)Nexus between social capital …The strategic fit between innovation strategies and business environment in delivering business performance (2015)The strategic fit between inn…Handbook of Research Methods on Trust (2015)Handbook of Research Methods …Partial least squares structural equation modeling (PLS-SEM) (2014)Partial least squares structu…Customer relationship management capabilities (2012)Customer relationship managem…Customer relationship management and innovation capability: an empirical study (2010)Customer relationship managem…Relationship Marketing of Services Perspectives from 1983 and 2000 (2002)Relationship Marketing of Ser…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Firm Resources and Sustained Competitive Advantage (1991)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Impact of Customer Relationship Management on Customer Satisfaction: The Case of a Budget Hotel Chain (2016)Customer relationship management capabilities and social media technology use: Consequences on firm performance (2018)Investigating the relationship between digital technologies, supply chain integration and firm resilience in the context of COVID-19 (2022)PLS-SEM: Indeed a Silver Bullet (2011)A primer on partial least squares structural equation modeling (PLS-SEM) (2014)Partial least squares structural equation modeling (PLS-SEM): A useful tool for family business researchers (2014)When to use and how to report the results of PLS-SEM (2018)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)The Changing Role of Marketing in the Corporation (1992)The Commitment-Trust Theory of Relationship Marketing (1994)Relationship Marketing of Services--Growing Interest, Emerging Perspectives (1995)An evaluation of divergent perspectives on customer relationship management: Towards a common understanding of an emerging phenomenon (2004)CRM: conceptualization and scale development (2005)Chinese Guanxi : An Integrative Review and New Directions for Future Research (2012)Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias in Mail Surveys (1977)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)The Relationship between Innovation and Firm Performance: An Empirical Evidence from Turkish Automotive Supplier Industry (2013)Defining service innovation: A review and synthesis (2016)Impact of Innovation Capabilities on Business Sustainability in Small and Medium Enterprises (2021)Firm resources and sustained competitive advantage (2004)How do innovation culture, marketing innovation and product innovation affect the market performance of small and medium-sized enterprises (SMEs)? (2017)Dynamic capabilities, creativity and innovation capability and their impact on competitive advantage and firm performance: The moderating role of entrepreneurial orientation (2018)The link between environmental uncertainty, organizational agility, and organizational creativity in the hotel industry (2020)Handbook of Theory and Research for the Sociology of Education. (1987)Foundations of social theory (1990)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Innovation and productivity in formal and informal firms in Ghana (2017)Intellectual agility and innovation in micro and small businesses: The mediating role of entrepreneurial leadership (2020)Green process innovation and financial performance: The role of green social capital and customers’ tacit green needs (2022)The Effect of a Market Orientation on Business Profitability (1990)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Does corporate environmental responsibility engagement affect firm value? The mediating role of corporate innovation (2019)Evaluating the role of social capital, tacit knowledge sharing, knowledge quality and reciprocity in determining innovation capability of an organization (2019)Innovation in the Era of IoT and Industry 5.0: Absolute Innovation Management (AIM) Framework (2020)A power primer. (1992)Dynamic capabilities and strategic management (1997)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Social media and entrepreneurship research: A literature review (2019)Exploring the influence of knowledge management process on corporate sustainable performance through green innovation (2020)How do green knowledge management and green technology innovation impact corporate environmental performance? Understanding the role of green knowledge acquisition (2022)A resource‐based view of the firm (1984)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Innovation capability: The impact of e-CRM and COVID-19 risk perception (2021)Effect of innovations in human resource practices, innovation capabilities, and competitive advantage on small and medium enterprises’ performance in Thailand (2023)The effect of knowledge management on sustainable performance: evidence from the Spanish wine industry (2023)Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)On the Evaluation of Structural Equation Models (1988)Achieving green innovation and sustainable development goals through green knowledge management: Moderating role of organizational green culture (2022)Role of organizational and environmental factors in firm green innovation and sustainable development: Moderating role of knowledge absorptive capacity (2023)Executive Green Cognition on Corporate Greenwashing Behavior: Evidence From A‐Share Listed Companies in China (2024)
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References

  • 2014Partial least squares structural equation modeling (PLS-SEM)13,038 cited
  • 2017Relationship between innovation capability, innovation type, and firm performance1,138 cited
  • 2002Relationship Marketing of Services Perspectives from 1983 and 2000551 cited
  • 2015The strategic fit between innovation strategies and business environment in delivering business performance472 cited
  • 2010Customer relationship management and innovation capability: an empirical study430 cited
  • 2019The role of business analytics capabilities in bolstering firms’ agility and performance368 cited
  • 2022Relationships among knowledge-oriented leadership, customer knowledge management, innovation quality and firm performance in SMEs330 cited
  • 2012Customer relationship management capabilities212 cited
  • 2017Nexus between social capital and performance of micro and small firms in an emerging economy: The mediating role of innovation177 cited
  • 2020Knowledge management, customer relationship management and innovation capabilities177 cited
  • 2021Effects of entrepreneurial orientation, social media, and innovation capabilities on SME performance in emerging countries: a mediated–moderated model176 cited
  • 2018Innovation, firms’ performance and environmental turbulence: is there a moderator or mediator?174 cited
  • 2015Handbook of Research Methods on Trust169 cited
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Innovation capabilities and performance: are they truly linked in SMEs?
150 cited
  • 2019A mediating role of innovation capability between entrepreneurial competencies and competitive advantage149 cited
  • 2018The impact of the customer relationship management on the organization performance146 cited
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