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Consumers’ usage of errand delivery services: The effects of service quality and consumer perception
16 references·0 citing·45 second hop
Consumers’ usage of errand delivery services: The effects of service quality and consumer perception (2024)Consumers’ usage of errand delivery servi…Common Method Bias in PLS-SEM (2015)Common Method Bias in PLS-SEM\nThe use of partial least squares path modeling in international marketing (2009)\nThe use of partial least sq…E-S-QUAL (2004)E-S-QUALTrust and TAM in Online Shopping: An Integrated Model1 (2003)Trust and TAM in Online Shopp…eTailQ: dimensionalizing, measuring and predicting etail quality (2003)eTailQ: dimensionalizing, mea…The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda (2000)The Impact of Technology on t…Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn (2000)Service Quality, Profitabilit…Factors Influencing the Adoption of Internet Banking (2000)Factors Influencing the Adopt…E-satisfaction: an initial examination (2000)E-satisfaction: an initial ex…Marketing Services: Competing Through Quality (1992)Marketing Services: Competing…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…The Social Control of Impersonal Trust (1987)The Social Control of Imperso…Self-Reports in Organizational Research: Problems and Prospects (1986)Self-Reports in Organizationa…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Common method biases in behavioral research: A critical review of the literature and recommended remedies. 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(1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Customer perceptions of e‐service quality in online shopping (2005)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)From e-commerce to social commerce: A close look at design features (2012)Leadership: The Cutting Edge. (1979)Organizational citizenship behavior: Its nature and antecedents. (1983)Research in Organizational Behavior. (1986)Accounting for common method variance in cross-sectional research designs. (2001)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Alternative Ways of Assessing Model Fit (1992)An Updated and Streamlined Technology Readiness Index (2014)Understanding Customer Experience Throughout the Customer Journey (2016)Coefficient Alpha and the Internal Structure of Tests (1951)Structural Equations with Latent Variables. (1991)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1986Self-Reports in Organizational Research: Problems and Prospects17,092 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 2009\nThe use of partial least squares path modeling in international marketing11,331 cited
  • 2015Common Method Bias in PLS-SEM10,154 cited
  • 2003Trust and TAM in Online Shopping: An Integrated Model18,618 cited
  • 2004E-S-QUAL3,962 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 2003eTailQ: dimensionalizing, measuring and predicting etail quality2,295 cited
  • 1992Marketing Services: Competing Through Quality2,178 cited
  • 2000E-satisfaction: an initial examination2,007 cited
  • 2000Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn1,918 cited
  • 2000The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda1,795 cited
  • 1987The Social Control of Impersonal Trust

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1,725 cited
  • 2000Factors Influencing the Adoption of Internet Banking1,712 cited
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