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Challenges and opportunities in teaching and learning in AskALibrarian chat: differences across subject domains
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References

  • 2011Standards for Libraries in Higher Education144 cited
  • 2007Guidelines for Behavioral Performance of Reference and Information Service Providers124 cited
  • 2003Professional competencies for reference and user services librarians59 cited
  • 2008Cyberspace or Face-to-Face38 cited
  • 2010Instructional Strategies for Digital Reference31 cited
  • 2016CHAT for chat: Mediated learning in online chat virtual reference service30 cited
  • 2018Diving Deep: Reflective Questions for Identifying Tacit Disciplinary Information Literacy Knowledge Practices, Dispositions, and Values through the ACRL Framework for Information Literacy26 cited
  • 2005One-on-one instruction : From the reference desk to online chat25 cited
  • 2016The Value of Chat Reference Services: A Pilot Study23 cited
  • 2018Let’s chat: the art of virtual reference instruction22 cited
  • 2008Successful approaches to teaching through chat18 cited
  • 2011Bridging physical and virtual reference with virtual research consultations16 cited
  • 2008When Opportunity Knocks: Opening the Door Through Teachable Moments16 cited
  • 2019Chat Reference Referral Strategies: Making a Connection, or Dropping the Ball?13 cited
  • 2019Conceptual and Procedural Knowledge: A Framework for Analyzing Point-of-Need Information Literacy Instruction

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13 cited
  • 2019Chat reference: evaluating customer service and IL instruction12 cited
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