References

• 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
• 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
• 1991Emotion And Adaptation12,682 cited
• 1996The Behavioral Consequences of Service Quality11,994 cited
• 1932A technique for measurement of attitudes9,567 cited
• 2004Confidence Limits for the Indirect Effect: Distribution of the Product and Resampling Methods7,799 cited
• 2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty6,666 cited
• 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
• 1984A Service Quality Model and its Marketing Implications6,560 cited
• 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
• 1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations5,848 cited
• 2015Methods of Meta-Analysis: Correcting Error and Bias in Research Findings5,540 cited