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Antecedents of customer retention in the green hotel context: exploring the optimum combination of cognitive and affective factors
16 references·0 citing·53 second hopsampled
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Insights from guests experience in green hotels (2019)Why should hotels go green? I…Uncovering the determinants of pro-environmental consumption for green hotels and green restaurants (2019)Uncovering the determinants o…Pride, mindfulness, public self-awareness, affective satisfaction, and customer citizenship behaviour among green restaurant customers (2019)Pride, mindfulness, public se…Green hotel brands in Malaysia: perceived value, cost, anticipated emotion, and revisit intention (2019)Green hotel brands in Malaysi…Green hotel adoption: a personal choice or social pressure? (2019)Green hotel adoption: a perso…Exploring competitive hotel selection attributes among guests: An importance-performance analysis (2019)Exploring competitive hotel s…Identifying single necessary conditions with NCA and fsQCA (2015)Identifying single necessary …Developing Buyer-Seller Relationships (1987)An Integrated Model of Buyer-Seller Relationships (1995)Redesigning Social Inquiry: Fuzzy Sets and Beyond (2008)Designing Research With Qualitative Comparative Analysis (QCA): Approaches, Challenges, and Tools (2017)Risk assessment of halal products and services: Implication for tourism industry (2017)The combined use of symmetric and asymmetric approaches: partial least squares-structural equation modeling and fuzzy-set qualitative comparative analysis (2021)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A primer on partial least squares structural equation modeling (PLS-SEM) (2015)A Description of Green Hotel Practices and Their Role in Achieving Sustainable Development (2020)Is TripAdvisor still relevant? 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(1988)An assessment of corporate social responsibility on customer company identification and loyalty in banking industry: a PLS-SEM analysis (2020)Understanding guests’ behavior to visit green hotels: The role of ethical ideology and religiosity (2020)A cross cultural investigation of retailers commitment to CSR and customer citizenship behaviour: The role of ethical standard and value relevance (2021)On the Evaluation of Structural Equation Models (1988)Evolving to a New Dominant Logic for Marketing (2003)Contactless but loyal customers: The roles of anxiety and sociability in the hotel service context (2022)Tangible and intangible hotel in-room amenities in shaping customer experience and the consequences in the with-corona era (2022)The impact of the perception of smart hotel attributes and perceptions of service innovation on tourist happiness and brand loyalty (2025)Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Building value co-creation with social media marketing, brand trust, and brand loyalty (2023)Sustainable supply chain, digital transformation, and blockchain technology adoption in the tourism sector (2023)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. 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References

  • 2015Identifying single necessary conditions with NCA and fsQCA570 cited
  • 2019Why should hotels go green? Insights from guests experience in green hotels361 cited
  • 2019Green hotel brands in Malaysia: perceived value, cost, anticipated emotion, and revisit intention223 cited
  • 2019Green hotel adoption: a personal choice or social pressure?160 cited
  • 2020Understanding Guests’ Intention to Visit Green Hotels143 cited
  • 2019Pride, mindfulness, public self-awareness, affective satisfaction, and customer citizenship behaviour among green restaurant customers136 cited
  • 2021Nature-based solutions, mental health, well-being, price fairness, attitude, loyalty, and evangelism for green brands in the hotel context117 cited
  • 2019Uncovering the determinants of pro-environmental consumption for green hotels and green restaurants108 cited
  • 2021The impact of hotel attributes, well-being perception, and attitudes on brand loyalty: Examining the moderating role of COVID-19 pandemic98 cited
  • 2022The use of big data analytics to discover customers’ perceptions of and satisfaction with green hotel service quality92 cited
  • 2019Exploring competitive hotel selection attributes among guests: An importance-performance analysis73 cited
  • 2022Green behavior at work of hospitality and tourism employees: evidence from IGSCA-SEM and fsQCA71 cited
  • 2024Effects of green authenticity on well-being, customer engagement and approach behavior toward green hospitality brands

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62 cited
  • 2024Exploring the criteria for a green and smart hotel: insights from hotel managers' perspectives59 cited
  • 2022Customer views on comprehensive green hotel selection attributes and analysis of importance-performance56 cited
  • 2022Progress on green technology research in hotels: a literature review53 cited
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