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Public information officers’ use of social media monitoring: An updated analysis of current practice
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Public information officers’ use of social media monitoring: An updated analysis of current practice (2025)Public information officers’ use of socia…MANAGING PUBLIC RELATIONS (2018)MANAGING PUBLIC RELATIONSEbola on Instagram and Twitter: How health organizations address the health crisis in their social media engagement (2017)Ebola on Instagram and Twitte…Listening in on Social Media: A Joint Model of Sentiment and Venue Format Choice (2014)Listening in on Social Media:…Use of Social Media in Health Promotion (2012)Use of Social Media in Health…Information, Community, and Action: How Nonprofit Organizations Use Social Media (2012)Information, Community, and A…Engaging stakeholders through Twitter: How nonprofit organizations are getting more out of 140 characters or less (2012)Engaging stakeholders through…Engaging stakeholders through social networking: How nonprofit organizations are using Facebook (2009)Engaging stakeholders through…Dialogic strategies and outcomes: An analysis of environmental advocacy groups’ Facebook profiles (2009)Dialogic strategies and outco…Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory (2007)Protecting Organization Reput…The relationship between Web site design and organizational responsiveness to stakeholders (2003)The relationship between Web …Toward a dialogic theory of public relations (2002)Toward a dialogic theory of p…Public Health Communication: Evidence for Behavior Change (2002)Public Health Communication: …Relationship management in public relations: dimensions of an organization-public relationship (1998)Relationship management in pu…Excellence in public relations and communication management (1993)Excellence in public relation…Public relations: Strategies and tactics (1992)Public relations: Strategies …The American Psychological Association (1919)The American Psychological As…An attributional theory of achievement motivation and emotion. (1985)An Attributional Theory of Motivation and Emotion (1986)A Work‐In‐Process Literature Review: Incorporating Social Media in Risk and Crisis Communication (2011)Crises and Crisis Management: Integration, Interpretation, and Research Development (2016)Advances in Consumer Research (2025)Effective Public Relations (1967)An Integrated Model of Buyer-Seller Relationships (1995)Explicating Relationship Management as a General Theory of Public Relations (2003)Excellence in Public Relations and Communication Management (2013)Dialogic Engagement: Clarifying Foundational Concepts (2014)Twitter adoption and use in mass convergence and emergency events (2009)Twitter power: Tweets as electronic word of mouth (2009)Crisis communication online: How medium, crisis type and emotions affected public reactions in the Fukushima Daiichi nuclear disaster (2012)Tweeting Social Change (2013)The necessary and sufficient conditions of therapeutic personality change. (1957)Building dialogic relationships through the world wide web (1998)Public Relations: State of the Field (2004)Dialogic communication in 140 characters or less: How Fortune 500 companies engage stakeholders using Twitter (2010)Defining Strategic Communication (2007)Communication, Organization, and Crisis (1998)Searching for a Theory of Public Diplomacy (2008)The Handbook of Crisis Communication (2010)Clinician-administered PTSD scale: A review of the first ten years of research (2001)What is resilience? A review and concept analysis (2010)The Psychological Distance of Climate Change (2011)Keeping up with the digital age: How the American Red Cross uses social media to build relationships (2011)Best Practices in Crisis Communication: An Expert Panel Process (2006)Unpacking the Use of Social Media for Protest Behavior (2013)Like, comment, and share on Facebook: How each behavior differs from the other (2017)
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References

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  • 2018MANAGING PUBLIC RELATIONS2,191 cited
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  • 2009Engaging stakeholders through social networking: How nonprofit organizations are using Facebook1,127 cited
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  • 2012Use of Social Media in Health Promotion410 cited
  • 2017Ebola on Instagram and Twitter: How health organizations address the health crisis in their social media engagement361 cited

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  • 2014Listening in on Social Media: A Joint Model of Sentiment and Venue Format Choice323 cited
  • 2002Public Health Communication: Evidence for Behavior Change319 cited
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