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Impact of the expected B2B internal customer experience on intention to adopt artificial intelligence (AI)
16 references·0 citing·47 second hop
Impact of the expected B2B internal customer experience on intention to adopt artificial intelligence (AI) (2025)Impact of the expected B2B internal custo…Reporting reliability, convergent and discriminant validity with structural equation modeling: A review and best-practice recommendations (2023)Reporting reliability, conver…Partial Least Squares Structural Equation Modeling (PLS-SEM) in second language and education research: Guidelines using an applied example (2022)Partial Least Squares Structu…From AI to digital transformation: The AI readiness framework (2021)From AI to digital transforma…Artificial intelligence capability: Conceptualization, measurement calibration, and empirical study on its impact on organizational creativity and firm performance (2021)Artificial intelligence capab…Effects of COVID-19 on business and research (2020)Effects of COVID-19 on busine…Hey Alexa … examine the variables influencing the use of artificial intelligent in-home voice assistants (2019)Hey Alexa … examine the varia…Big data analytics and artificial intelligence pathway to operational performance under the effects of entrepreneurial orientation and environmental dynamism: A study of manufacturing organisations (2019)Big data analytics and artifi…Organizational readiness for digital innovation: Development and empirical calibration of a construct (2018)Organizational readiness for …Toward the development of a big data analytics capability (2016)Toward the development of a b…A unified foundation for business analytics (2014)A unified foundation for busi…Empirical research on entrepreneurial orientation: An assessment and suggestions for future research (2011)Empirical research on entrepr…Understanding customer experience. 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(1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Choosing Between Cronbach’s Coefficient Alpha, McDonald’s Coefficient Omega, and Coefficient H : Confidence Intervals and the Advantages and Drawbacks of Interpretive Guidelines (2024)Enhancing public service delivery efficiency: Exploring the impact of AI (2024)The impact of artificial intelligence on organizational performance: The mediating role of employee productivity (2025)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Artificial Intelligence and Business Value: a Literature Review (2021)What influences algorithmic decision-making? A systematic literature review on algorithm aversion (2021)Responsible artificial intelligence governance: A review and research framework (2025)
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References

  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
  • 2022Partial Least Squares Structural Equation Modeling (PLS-SEM) in second language and education research: Guidelines using an applied example2,821 cited
  • 2023Reporting reliability, convergent and discriminant validity with structural equation modeling: A review and best-practice recommendations2,249 cited
  • 2020Effects of COVID-19 on business and research2,021 cited
  • 2007How to Sustain the Customer Experience:1,784 cited
  • 2021Artificial intelligence capability: Conceptualization, measurement calibration, and empirical study on its impact on organizational creativity and firm performance1,693 cited
  • 2016Toward the development of a big data analytics capability1,444 cited
  • 2007Understanding customer experience.1,295 cited
  • 2019Big data analytics and artificial intelligence pathway to operational performance under the effects of entrepreneurial orientation and environmental dynamism: A study of manufacturing organisations885 cited
  • 2011Empirical research on entrepreneurial orientation: An assessment and suggestions for future research821 cited
  • 2019Hey Alexa … examine the variables influencing the use of artificial intelligent in-home voice assistants762 cited
  • 2001Organizational adoption and assimilation of complex technological innovations653 cited
  • 2007Technology acceptance: a meta‐analysis of the TAM: Part 1

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623 cited
  • 2018Organizational readiness for digital innovation: Development and empirical calibration of a construct448 cited
  • 2021From AI to digital transformation: The AI readiness framework409 cited
  • 2014A unified foundation for business analytics393 cited
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