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Role of the English language in the Ghanaian hospitality industry: perceptions of hospitality students of a selected technical university
16 references·0 citing·44 second hop
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2004Mixed Methods Research: A Research Paradigm Whose Time Has Come11,161 cited
  • 1998The Foundations of Social Research: Meaning and Perspective in the Research Process9,325 cited
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  • 2012Executive Perceptions of the Top 10 Soft Skills Needed in Today’s Workplace1,621 cited
  • 1991Understanding Customer Expectations of Service1,403 cited
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  • 2010Belf Competence as Business Knowledge of Internationally Operating Business Professionals284 cited
  • 2012Needs Analysis on English Language Use in Tourism Industry163 cited
  • 2010Modeling the Development of L1 and EFL Writing Proficiency of Secondary School Students160 cited
  • 2002Hospitality language as a professional skill143 cited
  • 2011Professional Communication in a Global Business Context: The Notion of Global Communicative Competence138 cited
  • 2017

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English for Tourism and Hospitality Purposes (ETP)
131 cited
  • 2005Delivering Quality Service123 cited
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