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Street‐Level Bureaucrats and Public Value Conflicts: Role Ambiguity, Flexible Role Orientation, and Performance
16 references·0 citing·46 second hop
Street‐Level Bureaucrats and Public Value Conflicts: Role Ambiguity, Flexible Role Orientation, and Performance (2025)Street‐Level Bureaucrats and Public Value…Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment? (2016)Co-Production and the Co-Crea…It takes Two to Tango? Understanding the C o‐production of Public Services by Integrating the Services Management and Public Administration Perspectives (2013)It takes Two to Tango? Unders…Public Values (2007)Public ValuesModeling the antecedents of proactive behavior at work. (2006)Modeling the antecedents of p…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Public‐Value Failure: When Efficient Markets May Not Do (2002)Public‐Value Failure: When Ef…Crafting a Job: Revisioning Employees as Active Crafters of Their Work (2001)Crafting a Job: Revisioning E…Task Performance and Contextual Performance: The Meaning for Personnel Selection Research (1997)Task Performance and Contextu…Interpersonal facilitation and job dedication as separate facets of contextual performance. (1996)Interpersonal facilitation an…Creating public value: strategic management in government (1996)Creating public value: strate…Role Theory: Expectations, Identities, and Behaviors. (1982)Role Theory: Expectations, Id…Role Conflict and Role Ambiguity: Integration of the Literature and Directions for Future Research (1981)Role Conflict and Role Ambigu…Street-Level Bureaucracy: The Dilemmas of the Individual in Public Service (1980)Street-Level Bureaucracy: The…Role Conflict and Ambiguity in Complex Organizations (1970)Role Conflict and Ambiguity i…Organizational Stress: Studies in Role Conflict and Ambiguity. (1965)Organizational Stress: Studie…The Role-Set: Problems in Sociological Theory (1957)The Role-Set: Problems in Soc…Intraclass correlations: Uses in assessing rater reliability. (1979)The Social Psychology of Organizations. (1979)Development and validation of brief measures of positive and negative affect: The PANAS scales. 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(2016)Researching Lived Experience: Human Science for an Action Sensitive Pedagogy (1990)Service-dominant logic: continuing the evolution (2007)Co-creation and the new landscapes of design (2008)From public service-dominant logic to public service logic: are public service organizations capable of co-production and value co-creation? (2017)Varieties of Participation in Public Services: The Who, When, and What of Coproduction (2017)Co-Production and Co-Creation (2018)A Path Goal Theory of Leader Effectiveness (1971)Development and validation of work-family conflict and family-work conflict scales. (1996)Meta-Analytic review of leader-member exchange theory: Correlates and construct issues. (1997)Administrative Discretion and Active Representation: An Expansion of the Theory of Representative Bureaucracy (2003)Solutions When the Solution is the Problem: Arraying the Disarray in Development (2003)Coping During Public Service Delivery: A Conceptualization and Systematic Review of the Literature (2015)Comparison of two modes of stress measurement: Daily hassles and uplifts versus major life events (1981)A Global Measure of Perceived Stress (1983)Personal control and stress and coping processes: A theoretical analysis. (1984)New Public Management Is Dead--Long Live Digital-Era Governance (2005)Beyond Engagement and Participation: User and Community Coproduction of Public Services (2007)Public Value Governance: Moving Beyond Traditional Public Administration and the New Public Management (2014)
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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1970Role Conflict and Ambiguity in Complex Organizations5,257 cited
  • 2001Crafting a Job: Revisioning Employees as Active Crafters of Their Work4,957 cited
  • 1965Organizational Stress: Studies in Role Conflict and Ambiguity.3,016 cited
  • 1996Creating public value: strategic management in government2,551 cited
  • 1997Task Performance and Contextual Performance: The Meaning for Personnel Selection Research2,271 cited
  • 1980Street-Level Bureaucracy: The Dilemmas of the Individual in Public Service2,147 cited
  • 2006Modeling the antecedents of proactive behavior at work.2,006 cited
  • 1996Interpersonal facilitation and job dedication as separate facets of contextual performance.1,136 cited
  • 2016Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment?1,135 cited
  • 2007Public Values1,083 cited
  • 1982Role Theory: Expectations, Identities, and Behaviors.985 cited
  • 1957The Role-Set: Problems in Sociological Theory947 cited
  • 1981Role Conflict and Role Ambiguity: Integration of the Literature and Directions for Future Research691 cited
  • 2013

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It takes Two to Tango? Understanding the C o‐production of Public Services by Integrating the Services Management and Public Administration Perspectives
563 cited
  • 2002Public‐Value Failure: When Efficient Markets May Not Do547 cited
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