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An operational assessment of housekeeping services in fulfilling guest requests: A case study of Rby Bali
13 references·0 citing·55 second hop
An operational assessment of housekeeping services in fulfilling guest requests: A case study of Rby Bali (2025)An operational assessment of housekeeping…Handling Guest Supplies in Rooms at the Housekeeping Department of the Swiss-Bellinn Hotel Medan (2023)Handling Guest Supplies in Ro…Thematic Analysis (2017)Thematic AnalysisCustomer experience management in hospitality (2017)Customer experience managemen…Drivers and barriers of peer-to-peer accommodation stay – an exploratory study with American and Finnish travellers (2016)Drivers and barriers of peer-…The business value of online consumer reviews and management response to hotel performance (2014)The business value of online …Progress on information and communication technologies in hospitality and tourism (2014)Progress on information and c…Effect of management commitment to internal marketing on employee work attitude (2014)Effect of management commitme…Impact of Job Burnout on Satisfaction and Turnover Intention (2013)Impact of Job Burnout on Sati…Service quality, emotional satisfaction, and behavioural intentions (2009)Service quality, emotional sa…Document Analysis as a Qualitative Research Method (2009)Document Analysis as a Qualit…Doing Ethnographic and Observational Research (2007)Doing Ethnographic and Observ…Using thematic analysis in psychology (2006)Using thematic analysis in ps…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)The role of tourists' emotional experiences and satisfaction in understanding behavioral intentions (2013)Understanding the Relationships between Tourists’ Emotional Experiences, Perceived Overall Image, Satisfaction, and Intention to Recommend (2015)Make it delightful: Customers' experience, satisfaction and loyalty in Malaysian theme parks (2016)Qualitative evaluation and research methods (1990)Qualitative Data Analysis: An Expanded Sourcebook (1994)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Older Adults' Reasons for Using Technology while Aging in Place (2015)Reflecting on reflexive thematic analysis (2019)The Discovery of Grounded Theory: Strategies for Qualitative Research. 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References

  • 2006Using thematic analysis in psychology193,725 cited
  • 2017Thematic Analysis13,981 cited
  • 2009Document Analysis as a Qualitative Research Method12,956 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 2007Doing Ethnographic and Observational Research869 cited
  • 2014Progress on information and communication technologies in hospitality and tourism747 cited
  • 2014The business value of online consumer reviews and management response to hotel performance599 cited
  • 2009Service quality, emotional satisfaction, and behavioural intentions433 cited
  • 2016Drivers and barriers of peer-to-peer accommodation stay – an exploratory study with American and Finnish travellers366 cited
  • 2017Customer experience management in hospitality360 cited
  • 2013Impact of Job Burnout on Satisfaction and Turnover Intention313 cited
  • 2014Effect of management commitment to internal marketing on employee work attitude87 cited
  • 2023Handling Guest Supplies in Rooms at the Housekeeping Department of the Swiss-Bellinn Hotel Medan1 cited

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