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The Congruence of Manager Perception of Salesperson Performance and Knowledge-Based Measures of Adaptive Selling
16 references·11 citing·47 second hop
The Congruence of Manager Perception of Salesperson Performance and Knowledge-Based Measures of Adaptive Selling (1990)The Congruence of Manager Perception of S…Increasing Sales Productivity by Getting Salespeople To Work Smarter (2013)Increasing Sales Productivity…Evaluation of Selling Performance: A Study of Current Practices (2013)Evaluation of Selling Perform…Client Evaluation Cues: A Comparison of Successful and Unsuccessful Salespeople (1990)Client Evaluation Cues: A Com…Adaptive Selling: Conceptualization, Measurement, and Nomological Validity (1990)Adaptive Selling: Conceptuali…Mapping the Procedural Knowledge of Industrial Sales Personnel: A Script-Theoretic Investigation (1989)Mapping the Procedural Knowle…Knowledge Bases and Salesperson Effectiveness: A Script-Theoretic Analysis (1989)Knowledge Bases and Salespers…Knowledge Structure Differences between More Effective and Less Effective Salespeople (1988)Knowledge Structure Differenc…Determinants of Selling Effectiveness: The Importance of Declarative Knowledge to the Personal Selling Concept (1988)Determinants of Selling Effec…Knowledge, Motivation, and Adaptive Behavior: A Framework for Improving Selling Effectiveness (1986)Knowledge, Motivation, and Ad…A Script-Theoretic Analysis of Industrial Purchasing Behavior (1984)A Script-Theoretic Analysis o…Measuring the performance of industrial salespersons (1982)Measuring the performance of …Effectiveness in Sales Interactions: A Contingency Framework (1981)Effectiveness in Sales Intera…Salesforce Management (1980)Salesforce ManagementRelationship between Salesperson Performance and Understanding of Customer Decision Making (1978)Relationship between Salesper…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…Managerial Behavior, Performance, and Effectiveness. (1971)Managerial Behavior, Performa…Salesperson attributes that influence consumer perceptions of sales interactions (2021)Salesperson attributes that i…Systematic review of determinants of sales performance: Verbekeet al.’s (2011) classification extended (2020)Systematic review of determin…The mediating effects of adaptive selling and commitment on the relationship between management control and sales performance (2017)The mediating effects of adap…Role of adaptive selling and customer orientation on salesperson performance: Evidence from two distinct markets of Europe and Asia (2016)Role of adaptive selling and …How buyer–seller relationship orientation affects adaptation of sales processes to the buying process (2015)How buyer–seller relationship…An examination of the effects of adaptive selling behavior and customer orientation on performance of pharmaceutical salespeople in an emerging market (2013)An examination of the effects…Relationship marketing in the casino industry (2011)Relationship marketing in the…Exploring the sales manager’s feedback to a failed sales effort (2002)Exploring the sales manager’s…Cognitive Style as an Antecedent to Adaptiveness, Customer Orientation, and Self-Perceived Selling Performance (2000)Cognitive Style as an Anteced…Benchmarks of Successful Salesforce Performance (1999)Benchmarks of Successful Sale…Attributes and Behaviors of Salespeople Preferred by Buyers: High Socializing vs. Low Socializing Industrial Buyers (1993)Attributes and Behaviors of S…Essentials of Psychological Testing (1960)A Paradigm for Developing Better Measures of Marketing Constructs (1979)The Impact of Organizational Citizenship Behavior on Evaluations of Salesperson Performance (1993)The use of expert judges in scale development (2003)Drivers of sales performance: a contemporary meta-analysis. 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(1977)Categories and Concepts (1981)Categorization and Representation of Physics Problems by Experts and Novices* (1981)An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction (2002)Influence Tactics for Effective Adaptive Selling (2006)Making Sales Technology Effective (2006)The robust beauty of improper linear models in decision making. (1979)Revision of the Self-Monitoring Scale. (1984)Managerial Identification of Competitors (1999)The roles of absorptive capacity and cultural balance for exploratory and exploitative innovation in SMEs (2017)Utility Theory for Decision Making (1971)Marketing Management: Analysis, Planning and Control (1973)Communication Style in the Salesperson-Customer Dyad (1985)Supervisory Feedback: Alternative Types and Their Impact on Salespeople's Performance and Satisfaction (1991)Sales, Marketing, and Research-and-Development Cooperation Across New Product Development Stages: Implications for Success (2010)Generalized expectancies for internal versus external control of reinforcement. (1966)The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)Adaptability in the workplace: Development of a taxonomy of adaptive performance. (2000)Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)Cognitive representations of semantic categories. (1975)Social Foundations of Thought and Action : A Social Cognitive Theory (1985)Developing Buyer-Seller Relationships (1987)A field study of a cognitive approach to understanding transformational and transactional leadership (1998)Social media use in B2b sales and its impact on competitive intelligence collection and adaptive selling: Examining the role of learning orientation as an enabler (2017)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Conceptualizing and Measuring Organizational and Psychological Climate: Pitfalls in Multilevel Research (1985)TRANSFER OF TRAINING: A REVIEW AND DIRECTIONS FOR FUTURE RESEARCH (1988)AN EMPIRICAL INVESTIGATION OF THE PREDICTORS OF EXECUTIVE CAREER SUCCESS (1995)
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References

  • 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
  • 1971Managerial Behavior, Performance, and Effectiveness.1,507 cited
  • 1986Knowledge, Motivation, and Adaptive Behavior: A Framework for Improving Selling Effectiveness1,227 cited
  • 1990Adaptive Selling: Conceptualization, Measurement, and Nomological Validity870 cited
  • 1981Effectiveness in Sales Interactions: A Contingency Framework736 cited
  • 1982Measuring the performance of industrial salespersons646 cited
  • 1978Relationship between Salesperson Performance and Understanding of Customer Decision Making347 cited
  • 1988Determinants of Selling Effectiveness: The Importance of Declarative Knowledge to the Personal Selling Concept279 cited
  • 1988Knowledge Structure Differences between More Effective and Less Effective Salespeople255 cited
  • 1989Mapping the Procedural Knowledge of Industrial Sales Personnel: A Script-Theoretic Investigation179 cited
  • 1989Knowledge Bases and Salesperson Effectiveness: A Script-Theoretic Analysis172 cited
  • 1984A Script-Theoretic Analysis of Industrial Purchasing Behavior143 cited
  • 1990Client Evaluation Cues: A Comparison of Successful and Unsuccessful Salespeople130 cited
  • 2013Increasing Sales Productivity by Getting Salespeople To Work Smarter

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113 cited
  • 1980Salesforce Management107 cited
  • 2013Evaluation of Selling Performance: A Study of Current Practices83 cited
  • Cited by

    • 2015How buyer–seller relationship orientation affects adaptation of sales processes to the buying process55 cited
    • 2020Systematic review of determinants of sales performance: Verbekeet al.’s (2011) classification extended53 cited
    • 2002Exploring the sales manager’s feedback to a failed sales effort52 cited
    • 1999Benchmarks of Successful Salesforce Performance39 cited
    • 2000Cognitive Style as an Antecedent to Adaptiveness, Customer Orientation, and Self-Perceived Selling Performance38 cited
    • 2011Relationship marketing in the casino industry37 cited
    • 2013An examination of the effects of adaptive selling behavior and customer orientation on performance of pharmaceutical salespeople in an emerging market32 cited
    • 2016Role of adaptive selling and customer orientation on salesperson performance: Evidence from two distinct markets of Europe and Asia29 cited
    • 2021Salesperson attributes that influence consumer perceptions of sales interactions29 cited
    • 2017The mediating effects of adaptive selling and commitment on the relationship between management control and sales performance27 cited
    • 1993Attributes and Behaviors of Salespeople Preferred by Buyers: High Socializing vs. Low Socializing Industrial Buyers26 cited