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A segmentation of online reviews by language groups: How English and non-English speakers rate hotels differently
16 references·3 citing·43 second hop
A segmentation of online reviews by language groups: How English and non-English speakers rate hotels differently (2015)A segmentation of online reviews by langu…The Interpretation of Cultures (2017)The Interpretation of CulturesHospitality and Tourism Online Reviews: Recent Trends and Future Directions (2015)Hospitality and Tourism Onlin…Web reviews influence on expectations and purchasing intentions of hotel potential customers (2013)Web reviews influence on expe…First Step in Social Media: Measuring the Influence of Online Management Responses on Customer Satisfaction (2013)First Step in Social Media: M…The Role of Cybermediaries in Reputation Building and Price Premiums in the Online Hotel Market (2011)The Role of Cybermediaries in…In TripAdvisor we trust: Rankings, calculative regimes and abstract systems (2011)In TripAdvisor we trust: Rank…Helpful Reviewers in TripAdvisor, an Online Travel Community (2011)Helpful Reviewers in TripAdvi…Influence of personality on travel-related consumer-generated media creation (2010)Influence of personality on t…The impact of online user reviews on hotel room sales (2008)The impact of online user rev…Consumer complaint behaviour of Asians and non‐Asians about hotel services (2007)Consumer complaint behaviour …Language as Culture in U.S. Anthropology (2003)Language as Culture in U.S. A…Tourists’ perceptions towards and satisfaction with service quality in the cross‐cultural service encounter: implications for hospitality and tourism management (2000)Tourists’ perceptions towards…The Impact of Culture and Gender on Customer Evaluations of Service Encounters (2000)The Impact of Culture and Gen…The Role of Culture in the Service Evaluation Process (1999)The Role of Culture in the Se…Transnational Connections: Culture, People, Places. (1997)Transnational Connections: Cu…The Interpretation of Cultures (1974)The Interpretation of CulturesThe relationship between attribute performance and customer satisfaction: an interpretable machine learning approach (2024)The relationship between attr…The key successful factors of video and mobile game crowdfunding projects using a lexicon-based feature selection approach (2021)The key successful factors of…Framework for a Hospitality Big Data Warehouse (2017)Framework for a Hospitality B…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Qualitative research and evaluation methods (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The business value of online consumer reviews and management response to hotel performance (2014)eWOM effects on hotel booking intentions, attitudes, trust, and website perceptions (2015)The Presentation of Self in Everyday Life. (1956)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)The Commitment-Trust Theory of Relationship Marketing (1994)Toward a Comparative Sociology of Valuation and Evaluation (2012)A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism (2016)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Measuring service quality of banks: Scale development and validation (2005)The validity of the SERVQUAL and SERVPERF scales (2007)Alternative measures of service quality: a review (2008)Advances in Consumer Research (2025)An alternative "description of personality": The Big-Five factor structure. (1990)THE BIG FIVE PERSONALITY DIMENSIONS AND JOB PERFORMANCE: A META‐ANALYSIS (1991)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Social Media in Destination Choice: Distinctive Electronic Word-of-Mouth Dimensions (2013)The influence of social media in creating expectations. An empirical study for a tourist destination (2017)Why do people share their travel experiences on social media? (2019)Customer Satisfaction and Word of Mouth (1998)The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms (2003)The Effect of Word of Mouth on Sales: Online Book Reviews (2006)The influence of user-generated content on traveler behavior: An empirical investigation on the effects of e-word-of-mouth to hotel online bookings (2010)Motivations for sharing tourism experiences through social media (2014)Big data in tourism research: A literature review (2018)ERC: A Theory of Equity, Reciprocity, and Competition (2000)Users of the world, unite! The challenges and opportunities of Social Media (2009)Vocal Minority and Silent Majority: How Do Online Ratings Reflect Population Perceptions of Quality1 (2015)Digital marketing strategies, online reviews and hotel performance (2018)The Role of Marketer-Generated Content in Customer Engagement Marketing (2019)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)Effects of user-provided photos on hotel review helpfulness: An analytical approach with deep leaning (2017)Progress in information technology and tourism management: 30 years on and 20 years after the internet - Revisiting Buhalis & Law's landmark study about eTourism (2018)Conceptualizing the electronic word-of-mouth process: What we know and need to know about eWOM creation, exposure, and evaluation (2019)Transnationalization in international migration: implications for the study of citizenship and culture (2000)Transnationalism and identity (2001)The New Transnational Activism (2005)Culture in Action: Symbols and Strategies (1986)Managing Legitimacy: Strategic and Institutional Approaches (1995)Framing Processes and Social Movements: An Overview and Assessment (2000)Knowing in Practice: Enacting a Collective Capability in Distributed Organizing (2002)
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References

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  • 1997Transnational Connections: Culture, People, Places.2,273 cited
  • 2008The impact of online user reviews on hotel room sales1,272 cited
  • 2013Web reviews influence on expectations and purchasing intentions of hotel potential customers671 cited
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  • 2011In TripAdvisor we trust: Rankings, calculative regimes and abstract systems517 cited
  • 2010Influence of personality on travel-related consumer-generated media creation484 cited
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  • 2011Helpful Reviewers in TripAdvisor, an Online Travel Community316 cited
  • 2003Language as Culture in U.S. Anthropology269 cited
  • 2000Tourists’ perceptions towards and satisfaction with service quality in the cross‐cultural service encounter: implications for hospitality and tourism management259 cited
  • 2007Consumer complaint behaviour of Asians and non‐Asians about hotel services230 cited
  • 2011

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The Role of Cybermediaries in Reputation Building and Price Premiums in the Online Hotel Market
217 cited
  • 2000The Impact of Culture and Gender on Customer Evaluations of Service Encounters184 cited
  • Cited by

    • 2024The relationship between attribute performance and customer satisfaction: an interpretable machine learning approach25 cited
    • 2017Framework for a Hospitality Big Data Warehouse20 cited
    • 2021The key successful factors of video and mobile game crowdfunding projects using a lexicon-based feature selection approach17 cited