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Bank Marketing Management
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Bank Marketing Management (1984)Bank Marketing ManagementMarketing Theory and Practice (1995)Marketing Theory and PracticeImproving Access to Banking: Evidence from Kenya (2020)Improving Access to Banking: …Explicating consumer segmentation and brand positioning in the Islamic financial services industry (2015)Explicating consumer segmenta…Suboptimal segmentation: Assessing the use of demographics in financial services advertising (2011)Suboptimal segmentation: Asse…Banking on the youth: the case for finer segmentation of the youth market (2010)Banking on the youth: the cas…The impact of internal marketing on the perception of service quality in retail banking: A Ghanaian case (2009)The impact of internal market…Consumer preferences for payment methods: a segmentation analysis (2003)Consumer preferences for paym…Bank marketing and information technology: a historical analysis of the post‐1970 period (1999)Bank marketing and informatio…Implementing Market Segmentation Strategies in UK Personal Financial Services: Problems and Progress (1998)Implementing Market Segmentat…ATM user attitudes: a neural network analysis (1996)ATM user attitudes: a neural …Segmenting the market for retail financial services (1995)Segmenting the market for ret…Construction and testing of a knowledge‐based system in retail bank marketing (1995)Construction and testing of a…Customer Service Strategies in Financial Retailing (1991)Customer Service Strategies i…The Adoption of Marketing by Financial Institutions in the UK (1988)The Adoption of Marketing by …How to Measure Your Bank's Personality: Some Insights from Canada (1986)How to Measure Your Bank's Pe…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)How to Design and Evaluate Research in Education (1990)Measuring Service Quality: A Reexamination and Extension (1992)The effect of job resourcefulness on role stress, emotional exhaustion and overall performance: A study of frontline bank employees (2013)The impact of internal marketing practices on services quality of commercial banks in Jordan (2013)Linking internal marketing with customer outcomes (2015)Time Series Analysis: Forecasting and Control (1977)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Models of Consumer Satisfaction Formation: An Extension (1988)Enhancing Consumer Behavior Analysis by Data Mining Techniques (2009)Improved market segmentation by fuzzifying crisp clusters: A case study of the energy market in Spain (2014)Optimizing Logistics Processes in Cash Supply Chains (2014)Bank Selection Decisions and Market Segmentation (1976)Segmenting the Banking Market by Account Usage (1985)Customers' credit card selection criteria in perspective of an emerging market (2010)Business Expert Systems (1987)Promoter: An Automated Promotion Evaluation System (1987)Developing Marketing Expert Systems: An Application to International Negotiations (1989)Service Quality Improvement in Thai Retail Banking and its Management Implications (2004)A Study on Customer Satisfaction in Indian Retail Banking (2009)Al-enabled biometrics in recruiting: Insights from marketers for managers (2020)Marketing Management: Analysis, Planning and Control (1973)Issues and Advances in Segmentation Research (1978)Marketing management: analysis. planning. implementation and control (2000)A Cross-Cultural Perspective on the Role of Branding in Financial Services: The Small Business Market (2003)Challenges in serving the mass affluent segment: bank customer perceptions of service quality (2012)Segmentation of financial clients by attitudes and behavior (2018)Moments of Truth (1987)Quality in the Service Sector: A Review (1989)Prioritising customers and other stakeholders using the AHP (2001)Service quality of a local Malaysian bank: customers' expectations, perceptions, satisfaction and loyalty (2006)A Means-End Chain Model Based on Consumer Categorization Processes (1982)Universals in the Content and Structure of Values: Theoretical Advances and Empirical Tests in 20 Countries (1992)Hybrid segmentation of internet banking users (2010)Econometric investigation of internet banking adoption in Greece (2014)Classification with segmentation for credit scoring and bankruptcy prediction (2020)The Marketing of Services (1980)Marketing for Financial Services (1986)Inter-managerial competition and capital accumulation: it specialists, accountants and executive control (1990)Corporate Identity: A Strategic Marketing Issue (1991)Internal marketing: a means for creating a sales or marketing orientation? The case of UK retail banks (2002)Marketing Financial Services (2010)Do Rural Banks Matter? Evidence from the Indian Social Banking Experiment (2005)Handbook of Economic Growth (2005)The Miracle of Microfinance? Evidence from a Randomized Evaluation (2015)The Impact of Mobile Money on Poor Rural Households: Experimental Evidence from Uganda (2019)Social and economic empowerment of women through financial inclusion: empirical evidence from India (2021)Institutional quality’s influence on financial inclusion’ impact on bank stability (2023)Governance in Exchange: Contract Law and Its Alternatives (1993)Relationship marketing in three dimensions (1998)Managing the influence of internal and external determinants on international industrial pricing strategies (2005)
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References

  • 1995Marketing Theory and Practice61 cited

Cited by

  • 2020Improving Access to Banking: Evidence from Kenya97 cited
  • 2009The impact of internal marketing on the perception of service quality in retail banking: A Ghanaian case50 cited
  • 1996ATM user attitudes: a neural network analysis49 cited
  • 1991Customer Service Strategies in Financial Retailing43 cited
  • 1988The Adoption of Marketing by Financial Institutions in the UK31 cited
  • 2003Consumer preferences for payment methods: a segmentation analysis30 cited
  • 1998Implementing Market Segmentation Strategies in UK Personal Financial Services: Problems and Progress30 cited
  • 1986How to Measure Your Bank's Personality: Some Insights from Canada29 cited
  • 1995Construction and testing of a knowledge‐based system in retail bank marketing28 cited
  • 2010Banking on the youth: the case for finer segmentation of the youth market20 cited
  • 1995Segmenting the market for retail financial services17 cited
  • 1999Bank marketing and information technology: a historical analysis of the post‐1970 period17 cited
  • 2015Explicating consumer segmentation and brand positioning in the Islamic financial services industry16 cited
  • 2011

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Suboptimal segmentation: Assessing the use of demographics in financial services advertising
11 cited