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• 2012The role of hotel owners: the influence of corporate strategies on hotel performance124 cited
• 2014An empirical investigation into the influence of human resource management practices on work engagement: the case of customer-contact employees in Malaysia50 cited
• 2010Hotel Management Contracts and Deficiencies in Owner-Operator Capital Expenditure Goal Congruency42 cited
• 2020A quarantined lodging stay: The buffering effect of service quality42 cited
• 2015What's in a Brand Name? Assessing the Impact of Rebranding in the Hospitality Industry41 cited
• 2016A Longitudinal Investigation of the Importance of Course Subjects in the Hospitality Curriculum: An Industry Perspective40 cited
• 2021Are social media bad for your employees? Effects of at-work break activities on recovery experiences39 cited
• 2017Do independent hotels benefit from the presence of branded ones?36 cited
• 2016A Study of the Role of Work Engagement in Promoting Service‐Oriented Organizational Citizenship Behavior in the Malaysian Hotel Sector27 cited
• 2018Business process management in hotels: with a focus on delivering quality guest service17 cited
• 2023Antecedents of American hospitality students’ intercultural communication apprehension: Effect of ethnocentrism, cultural intelligence and core self-evaluations16 cited
• 2008Housekeeping Managers and the Administration of Housekeeping Service13 cited