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Cited by

• 1995Strategic benchmarking:141 cited
• 2005The dynamics of technological change in UK retail banking services: An evolutionary perspective120 cited
• 2006Pricing practices of service organizations74 cited
• 1992Competition Between Banks and Building Societies in the Retailing of Financial Services45 cited
• 2007An empirical examination of the pricing policies and their antecedents in the services sector41 cited
• 1992ATM Banking Behaviour in Kuwait: A Consumer Survey40 cited
• 2005Pricing objectives over the service life cycle: some empirical evidence37 cited
• 1995Innovation in banking: New structures and systems30 cited
• 2004The impact of market structure on pricing objectives of service firms26 cited
• 2001The initial stages of new service development: A case study from the Greek banking sector24 cited
• 2003A Cross-Cultural Perspective on the Role of Branding in Financial Services: The Small Business Market23 cited
• 2012The Developing Economies’ Banks Branches Operational Strategy in the Era of E-Banking: The Case of Jordan20 cited
• 1997Professional rivalry and changing management control approaches in UK clearing banks20 cited
• 2001An Evaluation of Marketing Practices in Banks in Ghana