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Cited by

• 2004Impact of Past Crises on Current Crisis Communication: Insights From Situational Crisis Communication Theory555 cited
• 2006Unpacking the halo effect: reputation and crisis management533 cited
• 2008Comparing apology to equivalent crisis response strategies: Clarifying apology's role and value in crisis communication482 cited
• 2011Examining the Role of Social Media in Effective Crisis Management464 cited
• 2001An Extended Examination of the Crisis Situations: A Fusion of the Relational Management and Symbolic Approaches363 cited
• 1999Information and Compassion in Crisis Responses: A Test of Their Effects336 cited
• 2010An empirical investigation of electronic word-of-mouth: Informational motive and corporate response strategy247 cited
• 2019The role of empathy in crisis communication: Providing a deeper understanding of how organizational crises and crisis communication affect reputation109 cited
• 2012Nonprofit in Crisis: An Examination of the Applicability of Situational Crisis Communication Theory102 cited
• 2017Proactive Versus Reactive CSR in a Crisis: An Impression Management Perspective83 cited
• 2014The role of a favorable pre-crisis reputation in protecting organizations during crises71 cited
• 2007The Effects of Warning-Label Placement in Print ADS: A Social Contract Perspective68 cited
• 2019Effects of online rumors on attribution of crisis responsibility and attitude toward organization during crisis uncertainty