Front office operations and management

Ahmed Ismail

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Hospitality and Tourism Education Diverse Aspects of Tourism Research Customer Service Quality and Loyalty

Abstract

Chapter 1: Hotels- Past and Present. Chapter 2: Hotel Classifications. Chapter 3: The Hotel Guest. Chapter 4: The Guest Room. Chapter 5: Hotel Organization. Chapter 6: Front Office Overview. Chapter 7: Room Rate Structure. Chapter 8: The Property Management System. Chapter 9: Guest Accounting. Chapter 10: Night Audit. Chapter 11: Housekeeping. Chapter 12: Reservations and Forecasting. Chapter 13: Measuring Hotel Performance. Chapter 14: Guest Service.

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2012Hotel Revenue Management – A Critical Literature Review 2015How do tourism firms innovate for sustainable energy consumption? A capabilities perspective on the adoption of energy efficiency in tourism accommodation establishments 2014Hotel Revenue Management: From Theory to Practice 2003ADR rule of thumb: Validity and suggestions for its application 2010An Empirical Study of Kirkpatrick’s Evaluation Model in the Hospitality Industry 2012Assessment of Quality of Hospitality Education in Kenya

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