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Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction
0 references·16 citing·45 second hopsampled
Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction (1996)Know Your Customer: New Approaches to Und…The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country (2021)The effects of service qualit…Tourist Perceived Value, Relationship to Satisfaction, and Behavioral Intentions (2013)Tourist Perceived Value, Rela…The value of value: Further excursions on the meaning and role of customer value (2011)The value of value: Further e…Perceived value: a critical examination of definitions, concepts and measures for the service industry (2011)Perceived value: a critical e…Customer value anticipation, customer satisfaction and loyalty: An empirical examination (2010)Customer value anticipation, …VALUE, SATISFACTION AND BEHAVIORAL INTENTIONS IN AN ADVENTURE TOURISM CONTEXT (2009)VALUE, SATISFACTION AND BEHAV…Understanding digital content marketing (2008)Understanding digital content…Relationship value and relationship quality (2006)Relationship value and relati…Value in business markets: What do we know? Where are we going? (2005)Value in business markets: Wh…The relationships among perceived quality, perceived risk and perceived product value (2004)The relationships among perce…First Timers’ and Repeaters’ Perceived Value (2004)First Timers’ and Repeaters’ …Customer value: a review of recent literature and an integrative configuration (2004)Customer value: a review of r…Conceptualising 'value for the customer': an attributional, structural and dispositional analysis (2003)Conceptualising 'value for th…An Examination of the Construct of Perceived Value for the Prediction of Golf Travelers’ Intentions to Revisit (2002)An Examination of the Constru…Measuring Customer-Perceived Value in Business Markets (2001)Measuring Customer-Perceived …Business Relationships and Networks: (1999)Business Relationships and Ne…Information and Consumer Behavior (1970)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Assessing Construct Validity in Organizational Research (1991)Relationship Value in Business Markets: The Construct and Its Dimensions (2005)Role of social media in retail network operations and marketing to enhance customer satisfaction (2017)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Commitment-Trust Theory of Relationship Marketing (1994)Relationship quality: a critical literature review and research agenda (2009)Product and relationship quality influence on customer commitment and loyalty in B2B manufacturing relationships (2010)Value of corporate social responsibility for multiple stakeholders and social impact – Relationship marketing perspective (2022)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)On the Evaluation of Structural Equation Models (1988)Consumer behaviour in tourism: Concepts, influences and opportunities (2013)Life satisfaction and support for tourism development (2014)The Impact of Memorable Tourism Experiences on Loyalty Behaviors: The Mediating Effects of Destination Image and Satisfaction (2017)Significance tests and goodness of fit in the analysis of covariance structures. 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(1988)Investigating the relationships among perceived value, satisfaction, and recommendations: The case of the Korean DMZ (2006)Understanding the relationships of quality, value, equity, satisfaction, and behavioral intentions among golf travelers (2008)The Effect of Experience Quality on Perceived Value, Satisfaction, Image and Behavioral Intention of Water Park Patrons: New versus Repeat Visitors (2013)Evolving to a New Dominant Logic for Marketing (2003)Making sense of higher education: students as consumers and the value of the university experience (2012)Service quality, perceived value, and citizens’ continuous-use intention regarding e-government: Empirical evidence from China (2019)Theory of games and economic behavior (2019)Theory of consumption values in consumer behaviour research: A review and future research agenda (2021)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Internet banking acceptance model: Cross-market examination (2009)The nature of human values (1973)The balanced scorecard: Translating strategy into action (1997)Examining the Role of Emotional and Functional Values in Festival Evaluation (2010)Understanding the effect of social media marketing activities: The mediation of social identification, perceived value, and satisfaction (2018)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Applied Artificial Intelligence and user satisfaction: Smartwatch usage for healthcare in Bangladesh during COVID-19 (2021)Effects of logistics service quality and price fairness on customer repurchase intention: The moderating role of cross-border e-commerce experiences (2022)The intricate relationships of consumers’ loyalty and their perceptions of service quality, price and satisfaction in restaurant service (2022)Developing Buyer-Seller Relationships (1987)A Model of Distributor Firm and Manufacturer Firm Working Partnerships (1990)Strategic business nets—their type and management (2004)Rise of strategic nets — New modes of value creation (2007)Network management in the era of ecosystems: Systematic review and management framework (2017)Organizational Stages and Cultural Phases: A Critical Review and a Consolidative Model of Corporate Social Responsibility Development (2010)The moderating effect of customer perceived value on online shopping behaviour (2011)Bringing “Social” Into Sales: The Impact of Salespeople’S Social Media Use on Service Behaviors and Value Creation (2012)
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  • 2009VALUE, SATISFACTION AND BEHAVIORAL INTENTIONS IN AN ADVENTURE TOURISM CONTEXT877 cited
  • 2006Relationship value and relationship quality763 cited
  • 2005Value in business markets: What do we know? Where are we going?611 cited
  • 2004Customer value: a review of recent literature and an integrative configuration590 cited
  • 1999Business Relationships and Networks:590 cited
  • 2001Measuring Customer-Perceived Value in Business Markets579 cited
  • 2002An Examination of the Construct of Perceived Value for the Prediction of Golf Travelers’ Intentions to Revisit502 cited
  • 2004The relationships among perceived quality, perceived risk and perceived product value502 cited
  • 2021The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country481 cited
  • 2011Perceived value: a critical examination of definitions, concepts and measures for the service industry467 cited
  • 2011The value of value: Further excursions on the meaning and role of customer value444 cited
  • 2013Tourist Perceived Value, Relationship to Satisfaction, and Behavioral Intentions431 cited
  • 2003Conceptualising 'value for the customer': an attributional, structural and dispositional analysis387 cited

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2010
Customer value anticipation, customer satisfaction and loyalty: An empirical examination
380 cited
  • 2004First Timers’ and Repeaters’ Perceived Value370 cited
  • 2008Understanding digital content marketing361 cited