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Cases in total quality management
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Cases in total quality management (1995)Cases in total quality managementAn holistic approach to understanding the changing nature of organisational structure (2010)An holistic approach to under…Customer satisfaction @ virtual organizations (2003)Customer satisfaction @ virtu…Human resource strategy for the new ICT-driven business context (2002)Human resource strategy for t…Towards a European definition of TQM – a historical review (1999)Towards a European definition…Chimera or Culture? Business Process Reengineering for Total Quality Management (1996)Chimera or Culture? Business …Quality management in civil and structural engineering consulting (1995)Quality management in civil a…Corporations, Culture, and Commitment: Motivation and Social Control in Organizations (1989)Theories and concepts in total quality management (1992)THE TURNOVER INTENTIONS FOR CONSTRUCTION ENGINEERS (2011)Statistical Process Control (2012)Quality in construction management: an exploratory study (2016)Case-based insights into rework costs of residential building projects in China (2018)Out of the Crisis (1982)THE HUMAN SIDE OF ENTERPRISE (1985)HRM Inside UK E-commerce Firms (2006)Leading change: why transformation efforts fail (2009)The Adoption of Information and Communication Technologies in Human Resource Management in the era of Public Governance (2019)Total quality control (1961)Putting the Service-Profit Chain to Work (1994)Customer Satisfaction Service Quality in Online Purchasing in Iran (2006)Quality-Control Handbook. (1952)Implementing Total Quality (1987)Avoiding the pitfalls (1991)An Empirical Investigation of the Relationship between Quality Initiatives and Financial Performance (2008)Basics of Qualitative Research (1992)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Qualitative Data Analysis (2008)The negotiation and selection of horizontal mechanisms to support post‐implementation ERP organizations (2012)Information Technology, Materiality, and Organizational Change: A Professional Odyssey (2013)Systemic capabilities: the source of IT business value (2016)The Principles of Scientific Management. (1912)Process innovation: reengineering work through information technology (1993)Reengineering the Corporation: A Manifesto for Business Revolution (1994)The roles of TQM and BPR in organisational change strategies: a case study investigation (2000)Adaptation of organizational change models to the implementation of quality standard requirements (2004)Uncovering the faultlines in quality management (2006)
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  • 1995Quality management in civil and structural engineering consulting51 cited
  • 2010An holistic approach to understanding the changing nature of organisational structure36 cited
  • 2002Human resource strategy for the new ICT-driven business context33 cited
  • 2003Customer satisfaction @ virtual organizations26 cited
  • 1996Chimera or Culture? Business Process Reengineering for Total Quality Management24 cited
  • 1999Towards a European definition of TQM – a historical review17 cited

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