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Total quality control
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Total quality control (1961)Total quality controlCost-of-Quality Optimization via Zero-One Polynomial Programming (2014)Cost-of-Quality Optimization …Measuring and Reporting Cost of Quality in a Turkish Manufacturing Company: A Case Study in Electric Industry (2013)Measuring and Reporting Cost …Managing service quality: The managers' orientations and their consequences – case study evidence of current practice (2010)Managing service quality: The…Cold War political culture and the return of systems rationality (2006)Cold War political culture an…Determination of Quality Level in Mass Housing Projects in Turkey (2005)Determination of Quality Leve…The relative efficiency of quality management practices (2004)The relative efficiency of qu…A SERVQUAL and QFD approach to total quality education (2004)A SERVQUAL and QFD approach t…Levels of Quality Management in Certified Firms (2003)Levels of Quality Management …Quality and effectiveness in Web-based customer support systems (2002)Quality and effectiveness in …La qualité : Mieux la définir pour mieux la mesurer (2002)La qualité : Mieux la définir…Quality costing in a small engineering company: issues and difficulties (2001)Quality costing in a small en…The golden integral quality approach: From management of quality to quality of management (1999)The golden integral quality a…Integrating environmental issues into the mainstream: an agenda for research in operations management (1999)Integrating environmental iss…What and how about quality function deployment (QFD) (1996)What and how about quality fu…Customer Contributions to Quality: A Different View of the Customer-Oriented Firm (1996)Customer Contributions to Qua…The Economic Design of Control Charts: A Unified Approach (1986)The Economic Design of Contro…Coefficient Alpha and the Internal Structure of Tests (1951)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Comparing alternative instruments to measure service quality in higher education (2009)Service quality in higher education (2009)Does e-learning service quality influence e-learning student satisfaction and loyalty? Evidence from Vietnam (2019)Measuring the efficiency of decision making units (1978)Out of the Crisis (1982)Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis (1984)Quality-Control Handbook. (1952)Total quality control (1961)International Journal of Production Research (1962)Principles of Quality Costs: Principles, Implementation, and Use (1990)Quality Costing: An Examination of Knowledge, Attitudes, and Perceptions (1998)A framework to implement QCS through process cost modeling (2007)The House of Quality (1988)Quality Function Deployment : Integrating Customer Requirements into Product Design (1990)Quality Function Deployment : Integrating Customer Requirements into Product Design (1990)Customer-driven product development through quality function deployment in the u.s. and japan (2000)Quality function deployment: A literature review (2002)Integration of Kano's Model Into QFD for Multiple Product Design (2007)A Three-Dimensional Conceptual Model of Corporate Performance (1979)A Natural-Resource-Based View of the Firm (1995)Green supply‐chain management: A state‐of‐the‐art literature review (2007)From a literature review to a conceptual framework for sustainable supply chain management (2008)Stakeholder pressure and the adoption of environmental practices: The mediating effect of training (2009)Project management: engineering, technology, and implementation (1994)The Management of Quality in Construction (2002)Firm Resources and Sustained Competitive Advantage (1991)Shareholder value, stakeholder management, and social issues: what's the bottom line? (2001)Firm resources and sustained competitive advantage (2004)Strategic management a stakeholder approach (2010)Customer value co-creation behavior: Scale development and validation (2012)Service Innovation: A Service-Dominant Logic Perspective1 (2015)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Understanding e-learning continuance intention: An extension of the Technology Acceptance Model (2006)The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement (2007)The impact of electronic word‐of‐mouth (2008)Economic Control of Quality of Manufactured Product. (1932)Economic Statistical Control-Chart Designs With an Application to and R Charts (1989)Statistical Process Monitoring and Feedback Adjustment: A Discussion (1992)Control Charts Based on Attribute Data: Bibliography and Review (1997)
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  • 1996Customer Contributions to Quality: A Different View of the Customer-Oriented Firm794 cited
  • 1986The Economic Design of Control Charts: A Unified Approach616 cited
  • 1999Integrating environmental issues into the mainstream: an agenda for research in operations management535 cited
  • 2002Quality and effectiveness in Web-based customer support systems531 cited
  • 1996What and how about quality function deployment (QFD)271 cited
  • 2004A SERVQUAL and QFD approach to total quality education259 cited
  • 2004The relative efficiency of quality management practices25 cited
  • 2005Determination of Quality Level in Mass Housing Projects in Turkey25 cited
  • 2014Cost-of-Quality Optimization via Zero-One Polynomial Programming23 cited
  • 2001Quality costing in a small engineering company: issues and difficulties23 cited
  • 2003Levels of Quality Management in Certified Firms23 cited
  • 2002La qualité : Mieux la définir pour mieux la mesurer22 cited
  • 1999The golden integral quality approach: From management of quality to quality of management21 cited
  • 2013Measuring and Reporting Cost of Quality in a Turkish Manufacturing Company: A Case Study in Electric Industry

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21 cited
  • 2006Cold War political culture and the return of systems rationality14 cited
  • 2010Managing service quality: The managers' orientations and their consequences – case study evidence of current practice13 cited