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The impact of leadership practices on service quality in private higher education in South Africa
16 references·0 citing·34 second hop
The impact of leadership practices on service quality in private higher education in South Africa (2013)The impact of leadership practices on ser…Research Methods for Business Students (2003)Research Methods for Business…Calculating, Interpreting, And Reporting Cronbach’s Alpha Reliability Coefficient For Likert-Type Scales (2003)Calculating, Interpreting, An…The leadership challenge, 3rd ed. (2002)The leadership challenge, 3rd…Marketing Management: The Millennium Edition (1999)Marketing Management: The Mil…Transformational leader behaviors and substitutes for leadership as determinants of employee satisfaction, commitment, trust, and organizational citize (1996)Transformational leader behav…Strategic management: Formulation, implementation and control (1996)Strategic management: Formula…SERVQUAL: review, critique, research agenda (1996)SERVQUAL: review, critique, r…An empirical examination of a model of perceived service quality and satisfaction (1996)An empirical examination of a…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…Improving Organizational Effectiveness through Transformational Leadership (1993)Improving Organizational Effe…An empirical assessment of the SERVQUAL scale (1992)An empirical assessment of th…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Marketing Research (1970)Marketing ResearchEvaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)A measure of service quality for retail stores: Scale development and validation (1996)The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Reliability and Validity Assessment (2011)Using Likert-Type Scales in the Social Sciences. (2011)Developing a Tool to Measure and Compare Organizations’ Resilience (2013)A Review on Sample Size Determination for Cronbach’s Alpha Test: A Simple Guide for Researchers (2018)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Quality, satisfaction and behavioral intentions (2000)The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement (2007)Survey response rate levels and trends in organizational research (2008)Determinants of sustainability reporting: a review of results, trends, theory, and opportunities in an expanding field of research (2013)Green supply chain management: A review and bibliometric analysis (2015)Meta-Analytic review of leader-member exchange theory: Correlates and construct issues. (1997)Ethical leadership: A social learning perspective for construct development and testing (2005)The Impact of Leadership on Student Outcomes: An Analysis of the Differential Effects of Leadership Types (2008)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Field behind the Screen: Using Netnography for Marketing Research in Online Communities (2002)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2003Research Methods for Business Students17,197 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1970Marketing Research3,552 cited
  • 1993Improving Organizational Effectiveness through Transformational Leadership3,340 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
  • 2003Calculating, Interpreting, And Reporting Cronbach’s Alpha Reliability Coefficient For Likert-Type Scales2,973 cited
  • 1992An empirical assessment of the SERVQUAL scale2,126 cited
  • 1996SERVQUAL: review, critique, research agenda1,741 cited
  • 1996Strategic management: Formulation, implementation and control1,446 cited
  • 1996Transformational leader behaviors and substitutes for leadership as determinants of employee satisfaction, commitment, trust, and organizational citize1,343 cited
  • 1996An empirical examination of a model of perceived service quality and satisfaction1,220 cited

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  • 1999Marketing Management: The Millennium Edition1,176 cited
  • 2002The leadership challenge, 3rd ed.1,141 cited
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