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Ambiguous Argument as Advocacy in Organizational Crisis Communication
7 references·16 citing·48 second hop
Ambiguous Argument as Advocacy in Organizational Crisis Communication (1995)Ambiguous Argument as Advocacy in Organiz…Crisis management: Planning for the inevitable (2014)Crisis management: Planning f…AT&T: “Apologies are not enough” (1994)AT&T: “Apologies are not enou…Equivocal Communication (1991)Equivocal CommunicationCorporate Publics and Rhetorical Strategies (1991)Corporate Publics and Rhetori…ENACTED SENSEMAKING IN CRISIS SITUATIONS [1] (1988)ENACTED SENSEMAKING IN CRISIS…Ambiguity as strategy in organizational communication (1984)Ambiguity as strategy in orga…They spoke in defense of themselves: On the generic criticism of apologia (1973)They spoke in defense of them…Unpacking government social media messaging strategies during the COVID‐19 pandemic in China (2021)Unpacking government social m…Practicing transparency in a crisis: Examining the combined effects of crisis type, response, and message transparency on organizational perceptions (2021)Practicing transparency in a …Stealing thunder as a crisis communication strategy in the digital age (2020)Stealing thunder as a crisis …Maintaining Strategic Ambiguity for Protection: Struggles over Opacity, Equivocality, and Absurdity around the Sicilian Mafia (2020)Maintaining Strategic Ambigui…A State of Emergency in Crisis Communication an Intercultural Crisis Communication Research Agenda (2016)A State of Emergency in Crisi…Synchronizing crisis responses after a transgression (2013)Synchronizing crisis response…The strategy and identity relationship: Towards a processual understanding (2010)The strategy and identity rel…Studying Crisis Communication From the Subaltern Studies Framework: Grassroots Activism in the Wake of Hurricane Katrina (2009)Studying Crisis Communication…Ambiguity and the Equity of Rating Systems: United States Brokerage Firms, 1995–2000 (2009)Ambiguity and the Equity of R…The role of advertiser motives in consumer evaluations of ‘responsibility’ messages from the alcohol industry (2008)The role of advertiser motive…Determinants of consistent, timely, and active responses in corporate crises (2008)Determinants of consistent, t…A social constructionist approach to crisis management: Allegations of sudden acceleration in the Audi 5000 (2003)A social constructionist appr…Establishing the structure of reality for an industry: model and anti-model arguments as advocacy in Nike's crisis communication (2001)Establishing the structure of…Business and Political Dimensions in Disaster Management (2000)Business and Political Dimens…Expanding the crisis planning function: Introducing elements of risk communication to crisis communication practice (1998)Expanding the crisis planning…Strategic ambiguity and the ethic of significant choice in the tobacco industry's crisis communication (1997)Strategic ambiguity and the e…The Social Construction of Reality (1967)Sensemaking in Organizations (1996)On Organizational Apologia: A Reconceptualization (2004)Establishing Media Partnerships in Crisis Response (2010)ON THE CONSTRUCTION OF A SOCIAL REALITY (2018)The Social Psychology of Organizations. (1979)Research in Organizational Behavior. (1986)Media Symbolism, Media Richness, and Media Choice in Organizations (1987)The Organizing Vision in Information Systems Innovation (1997)Communication and Uncertainty Management (2001)Metaphors We Live By (2003)Image repair discourse and crisis communication (1997)Collaborative emergency management: better community organising, better public preparedness and response (2008)Crisis Communication and Its Allied Fields (2010)The Instructional Dynamic of Risk and Crisis Communication: Distinguishing Instructional Messages from Dialogue (2010)MANAGING PUBLIC RELATIONS (2018)A Theory of Cognitive Dissonance (1957)The psychology of interpersonal relations. (1958)Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication (1996)The Handbook of Crisis Communication (2010)A Theory of Cognitive Dissonance (2017)Choosing the Right Words (1995)Increasing the Impact of Thought Leadership in Crisis Communication (2012)CSR and the Mediated Emergence of Strategic Ambiguity (2013)Social media ethics in the data economy: Issues of social responsibility for using Facebook for public relations (2020)On Face-Work (1955)Universals in language usage: Politeness phenomena (1978)Introduction: Organizational Discourse: Exploring the Field (2004)Effectiveness of corporate responses to brand crises: The role of crisis type and response strategies (2011)Wall Street vs. Main Street: Firm Strategies for Defending Legitimacy and Their Impact on Different Stakeholders (2011)The social psychology of organizing (1969)Research in Organizational Behavior (1984)Humans and Automation: Use, Misuse, Disuse, Abuse (1997)Developing a capacity for organizational resilience through strategic human resource management (2010)Organizational resilience: a capability-based conceptualization (2019)Effective Public Relations (1953)Journalism monographs (1984)The Discourse of the Middle Ground (2002)Emergent Agents: The Forgotten Publics in Crisis Communication and Issues Management Research (2007)Why a concern for apologia and crisis communication? (2010)Managing Public Relations (2023)Reframing Crisis Management (1998)Preparing for Critical Infrastructure Breakdowns: The Limits of Crisis Management and the Need for Resilience (2007)Parameters for Crisis Communication (2010)A Burden of Responsibility: The Role of Social Approval at the Onset of a Crisis (2014)Evolution and facial action in reflex, social motive, and paralanguage (1991)Interpersonal deception: III. Effects of deceit on perceived communication and nonverbal behavior dynamics (1994)Language of lies in prison: linguistic classification of prisoners' truthful and deceptive natural language (2005)
this work references cited by second hop

References

  • 1988ENACTED SENSEMAKING IN CRISIS SITUATIONS [1]2,021 cited
  • 1984Ambiguity as strategy in organizational communication1,286 cited
  • 2014Crisis management: Planning for the inevitable740 cited
  • 1973They spoke in defense of themselves: On the generic criticism of apologia529 cited
  • 1994AT&T: “Apologies are not enough”190 cited
  • 1991Corporate Publics and Rhetorical Strategies148 cited
  • 1991Equivocal Communication138 cited

Cited by

  • 2003A social constructionist approach to crisis management: Allegations of sudden acceleration in the Audi 500087 cited
  • 1998Expanding the crisis planning function: Introducing elements of risk communication to crisis communication practice85 cited
  • 1997Strategic ambiguity and the ethic of significant choice in the tobacco industry's crisis communication80 cited
  • 2020Maintaining Strategic Ambiguity for Protection: Struggles over Opacity, Equivocality, and Absurdity around the Sicilian Mafia75 cited
  • 2009Ambiguity and the Equity of Rating Systems: United States Brokerage Firms, 1995–200071 cited
  • 2021Practicing transparency in a crisis: Examining the combined effects of crisis type, response, and message transparency on organizational perceptions68 cited
  • 2016A State of Emergency in Crisis Communication an Intercultural Crisis Communication Research Agenda

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57 cited
  • 2021Unpacking government social media messaging strategies during the COVID‐19 pandemic in China48 cited
  • 2009Studying Crisis Communication From the Subaltern Studies Framework: Grassroots Activism in the Wake of Hurricane Katrina48 cited
  • 2008Determinants of consistent, timely, and active responses in corporate crises43 cited
  • 2020Stealing thunder as a crisis communication strategy in the digital age36 cited
  • 2001Establishing the structure of reality for an industry: model and anti-model arguments as advocacy in Nike's crisis communication35 cited
  • 2010The strategy and identity relationship: Towards a processual understanding31 cited
  • 2008The role of advertiser motives in consumer evaluations of ‘responsibility’ messages from the alcohol industry29 cited
  • 2000Business and Political Dimensions in Disaster Management27 cited
  • 2013Synchronizing crisis responses after a transgression22 cited