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Life Cycle Oriented Quality Assessment of Technical Product-Service Systems
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Life Cycle Oriented Quality Assessment of Technical Product-Service Systems (2012)Life Cycle Oriented Quality Assessment of…Qualitätsmanagement (2015)QualitätsmanagementControlling mit Kennzahlen (2011)Controlling mit KennzahlenQualitätsmanagement (2010)QualitätsmanagementQualitätsmanagement für Dienstleistungen (2010)Qualitätsmanagement für Diens…Product Quality from the Customers’ Perspective – Systematic Elicitation and Deployment of Perceived Quality Information (2010)Product Quality from the Cust…Industrial Product-Service Systems—IPS 2 (2010)Industrial Product-Service Sy…Continuous improvement of industrial product-service systems (2010)Continuous improvement of ind…Life cycle oriented design of technical Product-Service Systems (2006)Life cycle oriented design of…Service quality models: a review (2005)Service quality models: a rev…Marketing Plans for Service Businesses: A Complete Guide (2005)Marketing Plans for Service B…Hybride Leistungsbündel – Nutzenorientiertes Produktverständnis durch interferierende Sach- und Dienstleistungen (2005)Hybride Leistungsbündel – Nut…Clarifying the concept of product–service system (2002)Clarifying the concept of pro…PRODUCT MODELS for LIFE-CYCLE (2001)PRODUCT MODELS for LIFE-CYCLEControlling mit Kennzahlen und Managementberichten : Grundlagen einer systemgestützten Controlling-Konzeption (1993)Controlling mit Kennzahlen un…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…How to Design a Service (1982)How to Design a ServiceStrategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)The Service Economy (1968)Product–Service Systems (PSS) business models and tactics – a systematic literature review (2014)Towards a more Circular Economy: Proposing a framework linking sustainable public procurement and sustainable business models (2016)Circular business models: A review (2020)Designing services that deliver (1984)Revolutionizing Product Development: Quantum Leaps in Speed, Efficiency and Quality (1992)Circular Business Model Innovation: Inherent Uncertainties (2015)Business Model Innovation for Sustainability: Towards a Unified Perspective for Creation of Sustainable Business Models (2017)Measuring Service Quality: A Reexamination and Extension (1992)An analysis of the e‐service literature: towards a research agenda (2006)What accounts for students' loyalty? Some field study evidence (2007)Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach (2018)Servitization of business: Adding value by adding services (1988)Design Rules (2000)Evolving to a New Dominant Logic for Marketing (2003)Sustainable manufacturing: trends and research challenges (2011)Servitization: revisiting the state-of-the-art and research priorities (2017)Setting benchmarks and evaluating balanced scorecards with data envelopment analysis (2003)Balanced IT-Decision-Card Ein Instrument für das Investitionscontrolling von IT-Projekten (2004)Struktur und Entwicklung der Controllingforschung — Eine Zitations-und Kozitationsanalyse von Controllingbeiträgen in deutschsprachigen wissenschaftlichen Zeitschriften von 1970 bis 2003 (2006)Research in Organizational Behavior: An Annual Series of Analytical Essays and Critical Reviews (1985)New service development: a review of the literature and annotated bibliography (1998)Customer experience: fundamental premises and implications for research (2020)Managing change: quality‐oriented design of strategic change processes (2005)Exploring quality management for business services from a buyer's perspective using multiple case study evidence (2011)Self-optimising Production Systems (2011)Reconstruction of decision-making behavior in shareholder and stakeholder theory: implications for management accounting systems (2010)Conceptualisations of ‘controlling’ in German-speaking countries: analysis and comparison with Anglo-American management control frameworks (2013)Management accounting research in Germany: from splendid isolation to being part of the international community (2013)„Augenblicke der Wahrheit“ in der Dienstleistungserstellung — Ihre Relevanz und ihre Messung mit Hilfe der Kontaktpunkt-Analyse (1995)Kundennähe, Kundenzufriedenheit und Kundenbindung bei Dienstleistungsunternehmen (1998)Service Engineering: Ein Rahmenkonzept für die systematische Entwicklung von Dienstleistungen (2003)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2002Clarifying the concept of product–service system2,168 cited
  • 1982How to Design a Service1,077 cited
  • 2005Service quality models: a review1,007 cited
  • 2010Industrial Product-Service Systems—IPS 2993 cited
  • 2006Life cycle oriented design of technical Product-Service Systems637 cited
  • 1993Controlling mit Kennzahlen und Managementberichten : Grundlagen einer systemgestützten Controlling-Konzeption180 cited
  • 2010Qualitätsmanagement für Dienstleistungen166 cited
  • 2015Qualitätsmanagement162 cited
  • 2011Controlling mit Kennzahlen139 cited
  • 2010Qualitätsmanagement103 cited
  • 2010Continuous improvement of industrial product-service systems81 cited
  • 2005Hybride Leistungsbündel – Nutzenorientiertes Produktverständnis durch interferierende Sach- und Dienstleistungen62 cited
  • 2001PRODUCT MODELS for LIFE-CYCLE47 cited
  • 2005Marketing Plans for Service Businesses: A Complete Guide28 cited
  • 2010Product Quality from the Customers’ Perspective – Systematic Elicitation and Deployment of Perceived Quality Information

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