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B2B Channel Partner Programs: Disentangling Indebtedness from Gratitude · Study

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ArticleB2B Channel Partner Programs: Disentangling Indebtedness from Gratitude

Jan Pelser2015

Article2015

B2B Channel Partner Programs: Disentangling Indebtedness from Gratitude

Jan Pelser · Ko de Ruyter · Martin G. M. Wetzels · Dhruv Grewal · Jacqueline van Beuningen

43 citations·0/0 files stored·Journal of Retailing

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Customer Service Quality and Loyalty Supply Chain and Inventory Management Quality and Supply Management

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.1994The Commitment-Trust Theory of Relationship Marketing 2011PLS-SEM: Indeed a Silver Bullet 2015A primer on partial least squares structural equation modeling (PLS-SEM)2001The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions.2014A primer on partial least squares structural equation modeling (PLS-SEM)1998The partial least squares approach for structural equation modeling.

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2017Four experiments on the relational dynamics and prosocial consequences of gratitude 2017Gratitude in buyer-seller relationships: a dyadic investigation 2020The pull-to-stay effect: influence of sales managers’ leadership worthiness on salesperson turnover intentions 2021Spoiled Rotten: How and When Discontinuation of Repetitive and Regular Delight Offers Increases Customer Desire for Revenge 2017Understanding the long-term implications of retailer returns in business-to-business relationships

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Year2015

Typearticle

Published2015-07-05

VenueJournal of Retailing

ISSN-L0022-4359

Languageen

Citations43

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.jretai.2015.05.006

openalex_workW797975987

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