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The Effect of Trust, Customer Satisfaction and Image on Customers’ Loyalty in Islamic Banking Sector

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References

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1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
1992

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Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations

3,813 cited

1993Factors Affecting Trust in Market Research Relationships3,649 cited

Cited by

2018Trust as mediator of corporate social responsibility, image and loyalty in the hotel sector145 cited
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2019Contrasting the drivers of customer loyalty; financing and depositor customer, single and dual customer, in Indonesian Islamic bank101 cited
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2018Antecedents of Customer Loyalty in Banking Sector: A Mediational Study82 cited
2014Do we bank on regulation or reputation? A meta-analysis and meta-regression of organizational trust in the financial services sector74 cited
2021Customer Loyalty towards Islamic Banks: The Mediating Role of Trust and Attitude73 cited
2019What drives experiential loyalty towards the banks? The case of Islamic banks in Indonesia73 cited
2015Consumer trust and confidence in the compliance of Islamic banks67 cited
2022Objectives of Islamic banking, customer satisfaction and customer loyalty: empirical evidence from South Africa52 cited
2015Understanding trust & commitment of individual saving customers in Islamic banking52 cited
2017MODIFIED SERVQUAL MODEL AND EFFECTS OF CUSTOMER ATTITUDE AND TECHNOLOGY ON CUSTOMER SATISFACTION IN BANKING INDUSTRY: MEDIATION, MODERATION AND CONDITIONAL PROCESS ANALYSIS52 cited
2020The effects of CARTER model on attitudinal loyalty in Islamic banks50 cited
2020Determinants of Mobile Banking Users’ Loyalty45 cited
2018Image, performance, attitudes, trust, and loyalty in financial services36 cited