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Customer Satisfaction With Internet Banking Service Quality In The Ghanaian Banking Industry
16 references·2 citing·39 second hop
Customer Satisfaction With Internet Banking Service Quality In The Ghanaian Banking Industry (2013)Customer Satisfaction With Internet Banki…Developing a Scale to Measure the Perceived Quality of an Internet Shopping Site (PQISS) (2014)Developing a Scale to Measure…Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies (2007)Antecedents and consequences …A comparison of service quality in the banking industry (2005)A comparison of service quali…Online service quality dimensions and their relationships with satisfaction (2004)Online service quality dimens…Measuring customer perceived online service quality (2004)Measuring customer perceived …eTailQ: dimensionalizing, measuring and predicting etail quality (2003)eTailQ: dimensionalizing, mea…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…The key determinants of Internet banking service quality: a content analysis (2001)The key determinants of Inter…Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn (2000)Service Quality, Profitabilit…A conceptual framework for understanding e-service quality : implications for future research and managerial practice (2000)A conceptual framework for un…Service quality in the banking sector: the impact of technology on service delivery (1999)Service quality in the bankin…A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction (1998)A Dynamic Model of the Durati…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…A comparison of question scales used for measuring customer satisfaction (1996)A comparison of question scal…Service Quality: Insights and Managerial Implications from the Frontier (1994)Service Quality: Insights and…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Các nhân tố ảnh hưởng đến sự hài lòng của khách hàng cá nhân về dịch vụ Internet Banking của các ngân hàng thương mại tại Thành phố Hồ Chí Minh (2021)Các nhân tố ảnh hưởng đến sự …Demographic Influences on E-Payment Services (2018)Demographic Influences on E-P…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evolving to a New Dominant Logic for Marketing (2003)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)The role of etail quality, e-satisfaction and e-trust in online loyalty development process (2009)e-Government Adoption Model (GAM): Differing service maturity levels (2010)Effects of reputation and website quality on online consumers' emotion, perceived risk and purchase intention (2013)Measuring Service Quality: A Reexamination and Extension (1992)An analysis of the e‐service literature: towards a research agenda (2006)Does e-learning service quality influence e-learning student satisfaction and loyalty? Evidence from Vietnam (2019)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Customer perceptions of e‐service quality in online shopping (2005)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)From e-commerce to social commerce: A close look at design features (2012)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)An Updated and Streamlined Technology Readiness Index (2014)Prospect Theory: An Analysis of Decision under Risk (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics (2001)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Delivering quality service: balancing customer perceptions and expectations (1990)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Consumer trust in B2C e-Commerce and the importance of social presence: experiments in e-Products and e-Services (2004)The Role of Push-Pull Technology in Privacy Calculus: The Case of Location-Based Services (2009)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)An empirical examination of a model of perceived service quality and satisfaction (1996)The concept of perceived value: a systematic review of the research (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
  • 2003eTailQ: dimensionalizing, measuring and predicting etail quality2,295 cited
  • 1998A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction1,948 cited
  • 2000Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn1,918 cited
  • 1994Service Quality: Insights and Managerial Implications from the Frontier1,539 cited
  • 2000A conceptual framework for understanding e-service quality : implications for future research and managerial practice832 cited
  • 2014Developing a Scale to Measure the Perceived Quality of an Internet Shopping Site (PQISS)774 cited
  • 2001The key determinants of Internet banking service quality: a content analysis613 cited
  • 2004Online service quality dimensions and their relationships with satisfaction512 cited
  • 2004Measuring customer perceived online service quality498 cited
  • 1999Service quality in the banking sector: the impact of technology on service delivery314 cited
  • 1996A comparison of question scales used for measuring customer satisfaction

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256 cited
  • 2007Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies213 cited
  • 2005A comparison of service quality in the banking industry201 cited
  • Cited by

    • 2018Demographic Influences on E-Payment Services8 cited
    • 2021Các nhân tố ảnh hưởng đến sự hài lòng của khách hàng cá nhân về dịch vụ Internet Banking của các ngân hàng thương mại tại Thành phố Hồ Chí Minh8 cited