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Assessing Quality of Food, Service and Customer Experience at a Restaurant: the Case of a Student-Run Restaurant in the USA

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References

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1993Tracking the evolution of the services marketing literature977 cited
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1999Customer response to intangible and tangible service factors564 cited
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1994Measuring Service Quality in Restaurants: an Application of the Servqual Instrument297 cited
2003Lean six sigma for service274 cited
2002Customers’ expectations factors in restaurants262 cited
1994Measuring Customer Satisfaction for Strategic Management261 cited
2002

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219 cited

2001Managing six sigma : a practical guide to understanding, assessing, and implementing the strategy that yields bottom-line success139 cited

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2018Beyond the shadow of a doubt: The effect of consumer knowledge on restaurant evaluation42 cited
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