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Videotape Self-Evaluation in Public Libraries: Experiments in Evaluating Public Service.
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Videotape Self-Evaluation in Public Libraries: Experiments in Evaluating Public Service. (1976)Videotape Self-Evaluation in Public Libra…Evaluating the Interview (2016)Evaluating the InterviewImproving Reference Performance: Results of a Statewide Survey. (1985)Reference Success: Does the 55 Percent Rule Tell the Whole Story?. (1989)Question-Negotiation and Information Seeking in Libraries (2015)
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