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Cited by

• 2015Review of Business and Economics110 cited
• 1994Environmental and positional antecedents of management commitment to service quality: A conceptual framework59 cited
• 1995Total Quality Management. Are information systems managers ready?46 cited
• 2007Quality management and Juran's legacy40 cited
• 2003A proposed model of TQM implementation in the Palestinian context39 cited
• 1995Proof of the pudding39 cited
• 2006Exploring TQM's impact on the causal linkage between manufacturing objective and organizational performance33 cited
• 2002Integrated manufacturing, employee and business performance: Australian and New Zealand evidence32 cited
• 2009Enhancing Six Sigma Implementation Through Human Resource Management31 cited
• 2008Quality Management and Juran's Legacy31 cited
• 2006Unravelling country-of-origin : semiotics as a theoretical basis for a meaning-centred approach towards country-of-origin effects30 cited
• 2013The effects of total quality management and organisational learning on business performance: evidence from Taiwanese insurance industries28 cited
• 1998The Evolution of Quality in Consumer Goods26 cited
• 2018Impact of TQM/Six Sigma practices on company’s performance: Tunisian context