this work references cited by second hop· second hop is a sample of the most-cited connectionsReferences
- 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
- 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
- 1987Developing Buyer-Seller Relationships9,139 cited
- 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
- 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,726 cited
- 1990A Model of Distributor Firm and Manufacturer Firm Working Partnerships5,824 cited
- 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
- 1992Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations3,813 cited
- 1994Characteristics of partnership success: Partnership attributes, communication behavior, and conflict resolution techniques3,477 cited
- 1992The Use of Pledges to Build and Sustain Commitment in Distribution Channels3,430 cited
- 1998Between Trust and Control: Developing Confidence in Partner Cooperation in Alliances3,360 cited
- 1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives3,167 cited
- 1992Structuring cooperative relationships between organizations2,825 cited
- 1992The Changing Role of Marketing in the Corporation2,773 cited
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