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Trust, Satisfaction, and Online Repurchase Intention: The Moderating Role of Perceived Effectiveness of E-Commerce Institutional Mechanisms1
16 references·16 citing·38 second hopsampled
Trust, Satisfaction, and Online Repurchase Intention: The Moderating Role of Perceived Effectiveness of E-Commerce Institutional Mechanisms1 (2014)Trust, Satisfaction, and Online Repurchas…Trust and TAM in Online Shopping: An Integrated Model1 (2003)Trust and TAM in Online Shopp…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …An Integrative Model of Organizational Trust (1995)An Integrative Model of Organ…An Integrative Model Of Organizational Trust (1995)An Integrative Model Of Organ…Testing Structural Equation Models. (1994)Testing Structural Equation M…Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Determinants of Long-Term Ori…Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation (1991)Development of an Instrument …Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Prospect theory: An analysis of decision under risk (1988)Prospect theory: An analysis …Self-Reports in Organizational Research: Problems and Prospects (1986)Self-Reports in Organizationa…The Framing of Decisions and the Psychology of Choice (1981)The Framing of Decisions and …Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Prospect Theory: An Analysis of Decision under Risk (1979)Prospect Theory: An Analysis …The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)The Market for "Lemons": Qual…Social commerce: Factors affecting customer repurchase and word-of-mouth intentions (2021)Social commerce: Factors affe…Determinants of Continuance Intention towards Banks’ Chatbot Services in Vietnam: A Necessity for Sustainable Development (2021)Determinants of Continuance I…Managing the effectiveness of e-commerce platforms in a pandemic (2020)Managing the effectiveness of…Green purchase intention: Effects of electronic service quality and customer green psychology (2020)Green purchase intention: Eff…Demystifying the role of causal-predictive modeling using partial least squares structural equation modeling in information systems research (2020)Demystifying the role of caus…Factors influencing people’s continuous watching intention and consumption intention in live streaming (2019)Factors influencing people’s …Building E-Commerce Satisfaction and Boosting Sales: The Role of Social Commerce Trust and Its Antecedents (2019)Building E-Commerce Satisfact…Social tie formation in Chinese online social commerce: The role of IT affordances (2018)Social tie formation in Chine…Understanding repurchase intention of Airbnb consumers: perceived authenticity, electronic word-of-mouth, and price sensitivity (2017)Understanding repurchase inte…Exploring the relationship between satisfaction, trust and switching intention, repurchase intention in the context of Airbnb (2017)Exploring the relationship be…Corporate social responsibility as a determinant of consumer loyalty: An examination of ethical standard, satisfaction, and trust (2017)Corporate social responsibili…Assessing the effects of consumers’ product evaluations and trust on repurchase intention in e-commerce environments (2017)Assessing the effects of cons…The effect of web advertising visual design on online purchase intention: An examination across gender (2016)The effect of web advertising…Factors influencing online shoppers’ repurchase intentions: The roles of satisfaction and regret (2016)Factors influencing online sh…Enhancing the flow experience of consumers in China through interpersonal interaction in social commerce (2016)Enhancing the flow experience…Research Commentary—Informing Privacy Research Through Information Systems, Psychology, and Behavioral Economics: Thinking Outside the “APCO” Box (2015)Research Commentary—Informing…Judgment under Uncertainty: Heuristics and Biases (1974)Perception of Risk (1987)Toward a Theory of Situation Awareness in Dynamic Systems (1995)Framing Processes and Social Movements: An Overview and Assessment (2000)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Commitment-Trust Theory of Relationship Marketing (1994)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Risk, Ambiguity, and the Savage Axioms (1961)Judgment under Uncertainty: Heuristics and Biases (1975)Exploration and Exploitation in Organizational Learning (1991)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Theory of games and economic behavior (2019)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)The Evolution of Cooperation (1981)Economic Action and Social Structure: The Problem of Embeddedness (1985)Not So Different After All: A Cross-Discipline View Of Trust (1998)Psychological Safety and Learning Behavior in Work Teams (1999)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Leadership: The Cutting Edge. (1979)Organizational citizenship behavior: Its nature and antecedents. (1983)Research in Organizational Behavior. (1986)Accounting for common method variance in cross-sectional research designs. (2001)Corporate financing and investment decisions when firms have information that investors do not have (1984)The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation (1991)Advances in prospect theory: Cumulative representation of uncertainty (1992)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study (2004)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1979Prospect Theory: An Analysis of Decision under Risk48,459 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1988Prospect theory: An analysis of decision under risk32,475 cited
  • 1970The Market for "Lemons": Quality Uncertainty and the Market Mechanism22,977 cited
  • 1981The Framing of Decisions and the Psychology of Choice17,834 cited
  • 1986Self-Reports in Organizational Research: Problems and Prospects17,092 cited
  • 1995An Integrative Model Of Organizational Trust15,026 cited
  • 1994Testing Structural Equation Models.14,120 cited
  • 1995An Integrative Model of Organizational Trust10,705 cited
  • 1991Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation9,145 cited
  • 2003Trust and TAM in Online Shopping: An Integrated Model18,618 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1997An Examination of the Nature of Trust in Buyer-Seller Relationships

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6,819 cited
  • 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,726 cited
  • Cited by

    • 2020Demystifying the role of causal-predictive modeling using partial least squares structural equation modeling in information systems research743 cited
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    • 2017Understanding repurchase intention of Airbnb consumers: perceived authenticity, electronic word-of-mouth, and price sensitivity427 cited
    • 2017Exploring the relationship between satisfaction, trust and switching intention, repurchase intention in the context of Airbnb402 cited
    • 2019Factors influencing people’s continuous watching intention and consumption intention in live streaming365 cited
    • 2020Managing the effectiveness of e-commerce platforms in a pandemic357 cited
    • 2017Corporate social responsibility as a determinant of consumer loyalty: An examination of ethical standard, satisfaction, and trust339 cited
    • 2016Enhancing the flow experience of consumers in China through interpersonal interaction in social commerce330 cited
    • 2020Green purchase intention: Effects of electronic service quality and customer green psychology317 cited
    • 2016The effect of web advertising visual design on online purchase intention: An examination across gender297 cited
    • 2021Determinants of Continuance Intention towards Banks’ Chatbot Services in Vietnam: A Necessity for Sustainable Development269 cited
    • 2019Building E-Commerce Satisfaction and Boosting Sales: The Role of Social Commerce Trust and Its Antecedents263 cited
    • 2021Social commerce: Factors affecting customer repurchase and word-of-mouth intentions263 cited
    • 2015Research Commentary—Informing Privacy Research Through Information Systems, Psychology, and Behavioral Economics: Thinking Outside the “APCO” Box248 cited
    • 2016Factors influencing online shoppers’ repurchase intentions: The roles of satisfaction and regret237 cited
    • 2018Social tie formation in Chinese online social commerce: The role of IT affordances231 cited