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Uğur Yavaş · Study
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Author
Uğur Yavaş
66 works
· latest 2018
· 3 institutions
cluster: provisional
ORCID 0000-0003-1046-0142
Works
60 shown
The effects of organizational and personal resources on stress, engagement, and job outcomes
International Journal of Hospitality Management
·
2018
·
4 authors
·
Open access
183
citations
Work engagement and turnover intentions
International Journal of Contemporary Hospitality Management
·
2017
·
3 authors
·
Open access
122
citations
Effects of frontline employee role overload on customer responses and sales performance
European Journal of Marketing
·
2017
·
4 authors
82
citations
Does hope buffer the impacts of stress and exhaustion on frontline hotel employees' turnover intentions?
Hrčak Portal of scientific journals of Croatia (University Computing Centre)
·
2013
·
3 authors
·
Open access
34
citations
The Role of Corporate Image for Quality in the Formation of Attitudinal Service Loyalty
Journal of Service Research
·
2013
·
4 authors
46
citations
Correlates of Nonwork and Work Satisfaction Among Hotel Employees: Implications for Managers
Journal of Hospitality Marketing & Management
·
2013
·
3 authors
·
Open access
45
citations
Does hope moderate the impact of job burnout on frontline bank employees’ in‐role and extra‐role performances?
International Journal of Bank Marketing
·
2013
·
3 authors
82
citations
Efficacy of Job and Personal Resources across Psychological and Behavioral Outcomes in the Hotel Industry
Journal of Human Resources in Hospitality & Tourism
·
2011
·
3 authors
·
Open access
33
citations
Affectivity and organizational politics as antecedents of burnout among frontline hotel employees
International Journal of Hospitality Management
·
2011
·
3 authors
·
Open access
80
citations
Service Worker Burnout and Turnover Intentions: Roles of Person-Job Fit, Servant Leadership, and Customer Orientation
Services Marketing Quarterly
·
2010
·
3 authors
216
citations
Relative efficacy of organizational support and personality traits in predicting service recovery and job performances: a study of frontline employees in Turkey
Tourism Review
·
2010
·
3 authors
·
Open access
70
citations
Testing a branch performance model in a New Zealand bank
Journal of Services Marketing
·
2010
·
3 authors
25
citations
Relationships between organizational support, customer orientation, and work outcomes
International Journal of Bank Marketing
·
2010
·
2 authors
83
citations
Modeling patronage behavior: a tri‐partite conceptualization
Journal of Consumer Marketing
·
2009
·
2 authors
24
citations
The Role of Customer Orientation as a Moderator of the Job Demand–Burnout–Performance Relationship: A Surface-Level Trait Perspective
Journal of Retailing
·
2009
·
3 authors
312
citations
Retail store loyalty: a comparison of two customer segments
International Journal of Retail & Distribution Management
·
2009
·
2 authors
44
citations
The Effects of Job Demands, Job Resources and Intrinsic Motivation on Emotional Exhaustion and Turnover Intentions: A Study in the Turkish Hotel Industry
International Journal of Hospitality & Tourism Administration
·
2008
·
3 authors
·
Open access
142
citations
Attitudinal and behavioral consequences of work‐family conflict and family‐work conflict
International Journal of Service Industry Management
·
2008
·
3 authors
·
Open access
192
citations
Does customer sex influence the relationship between perceived quality and share of wallet?
Journal of Business Research
·
2007
·
2 authors
61
citations
How similar are frontline bank employees' perceptions of service quality to their customers? A study of female customers and employees in Turkey
Journal of Financial Services Marketing
·
2007
·
1 author
30
citations
The Effects of Customer Orientation and Job Resources on Frontline Employees' Job Outcomes
Services Marketing Quarterly
·
2007
·
3 authors
·
Open access
88
citations
The Effects of Perceived Management Concern for Frontline Employees and Customers on Turnover Intentions
Journal of Service Research
·
2007
·
3 authors
190
citations
An analysis of E‐business practices in the Arab culture
Cross Cultural Management An International Journal
·
2007
·
2 authors
31
citations
Does gender moderate the effects of role stress in frontline service jobs?
Journal of Business Research
·
2006
·
4 authors
·
Open access
86
citations
Vignette Development: An Exposition and Illustration
DOAJ (DOAJ: Directory of Open Access Journals)
·
2006
·
2 authors
·
Open access
9
citations
Perceived uncertainty, networking and export performance
European Business Review
·
2006
·
3 authors
80
citations
Dimensions of advertising attitudes
Marketing Intelligence & Planning
·
2005
·
2 authors
35
citations
Cooperative strategy, knowledge intensity and export performance of small and medium sized enterprises
Journal of World Business
·
2005
·
4 authors
163
citations
Measuring service quality of banks: Scale development and validation
Journal of Retailing and Consumer Services
·
2005
·
3 authors
·
Open access
426
citations
Modeling consumers' choice behavior: an application in banking
Journal of Services Marketing
·
2004
·
3 authors
39
citations
Customer Complaints and Organizational Responses: A Study of Hotel Guests in Northern Cyprus
Journal of Hospitality & Leisure Marketing
·
2004
·
4 authors
·
Open access
101
citations
Relationships between service quality and behavioral outcomes
International Journal of Bank Marketing
·
2004
·
3 authors
199
citations
A multi‐attribute approach to understanding shopper segments
International Journal of Retail & Distribution Management
·
2003
·
1 author
78
citations
Antecedents and outcomes of service recovery performance: an empirical study of frontline employees in Turkish banks
International Journal of Bank Marketing
·
2003
·
4 authors
·
Open access
146
citations
The Effect of Management Commitment to Service Quality on Employees' Affective and Performance Outcomes
Journal of the Academy of Marketing Science
·
2003
·
4 authors
·
Open access
561
citations
Emotional and Cognitive Antecedents of Customer Satisfaction in Leisure Services: The Case of the Rostock Zoo
Journal of Hospitality & Leisure Marketing
·
2003
·
3 authors
39
citations
Enhancing organizational performance in banks: a systematic approach
Journal of Services Marketing
·
2001
·
2 authors
69
citations
Adaptation to International assignments: dimensionality and strategies to facilitate adjustment of expatriate managers in Turkey
Cross Cultural Management An International Journal
·
2001
·
1 author
20
citations
Patronage motives and product purchase patterns: a correspondence analysis
Marketing Intelligence & Planning
·
2001
·
1 author
31
citations
Satisfaction among expatriate managers: correlates and consequences
Career Development International
·
1999
·
2 authors
79
citations
Measuring Service Quality in Hospitals: Scale Development and Managerial Applications
The Journal of Marketing Theory and Practice
·
1999
·
2 authors
78
citations
Enhancing customer orientation of service delivery systems: an integrative framework
Managing Service Quality
·
1999
·
2 authors
25
citations
Correlates of adjustment: a study of expatriate managers in an emerging country
Management Decision
·
1999
·
2 authors
48
citations
Seven best practices for creating a sales culture: transitioning from an internally‐focused, transaction‐oriented culture to a customer‐focused, sales‐oriented culture
International Journal of Bank Marketing
·
1998
·
2 authors
30
citations
Customer‐service provider relationships: an empirical test of a model of service quality, satisfaction and relationship‐oriented outcomes
International Journal of Service Industry Management
·
1998
·
3 authors
·
Open access
393
citations
Service quality in the banking sector in an emerging economy: a consumer survey
International Journal of Bank Marketing
·
1997
·
3 authors
264
citations
Management know‐how transfer to Saudi Arabia: a survey of Saudi managers
Industrial Management & Data Systems
·
1997
·
1 author
14
citations
Family purchasing roles in Saudi Arabia: Perspectives from Saudi wives
Journal of Business Research
·
1994
·
3 authors
28
citations
Importance‐Performance Analysis:
International Journal of Retail & Distribution Management
·
1994
·
3 authors
107
citations
Impact of TV Commercials on Saudi Children′s Purchase Behaviour
Marketing Intelligence & Planning
·
1993
·
2 authors
18
citations
Facilitating the adoption of information technology in a developing country
Information & Management
·
1992
·
3 authors
37
citations
Global Consumer Segmentation versus Local Market Orientation: Empirical Findings
Management International Review
·
1992
·
3 authors
88
citations
Preparing Executives for Overseas Assignments
Management Decision
·
1992
·
3 authors
28
citations
Trans-border outshopping: an Arabian Gulf study
The International Review of Retail Distribution and Consumer Research
·
1991
·
2 authors
28
citations
Organisational Commitment, Job Satisfaction, Work Values: Saudi and Expatriate Managers
Leadership & Organization Development Journal
·
1990
·
3 authors
49
citations
Perceived risk: A cross-cultural phenomenon?
International Journal of Research in Marketing
·
1990
·
3 authors
105
citations
Children's General, Product and Brand-Specific Attitudes Towards Television Commercials
International Journal of Advertising
·
1990
·
2 authors
28
citations
Advertising in Saudi Arabia: Content and regulation
The International Executive
·
1989
·
3 authors
49
citations
Advertising in Saudi Arabia: Content and Regulation
International Marketing Review
·
1989
·
3 authors
87
citations
Does an Exporting Nation Enjoy the Same Cross-national Commercial Image?
International Journal of Advertising
·
1986
·
2 authors
29
citations