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Toward a Science of Service Systems
16 references·16 citing·38 second hopsampled
Toward a Science of Service Systems (2010)Toward a Science of Service SystemsOn the Principles of Political Economy, and Taxation (2014)On the Principles of Politica…On value and value co-creation: A service systems and service logic perspective (2008)On value and value co-creatio…Wikinomics: how mass collaboration changes everything (2007)Wikinomics: how mass collabor…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…The Oxford Handbook of Innovation (2006)The Oxford Handbook of Innova…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…The experience economy: work is theatre & every business a stage (1999)The experience economy: work …Services Marketing: Integrating Customer Focus Across the Firm (1996)Services Marketing: Integrati…The interdisciplinary study of coordination (1994)The interdisciplinary study o…Advances in Consumer Research (1992)Advances in Consumer ResearchExploration and Exploitation in Organizational Learning (1991)Exploration and Exploitation …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…The Structure of Scientific Revolutions (1963)The Structure of Scientific R…The Structure of Scientific Revolutions (1963)The Structure of Scientific R…The Structure of Scientific Revolutions (1963)The Structure of Scientific R…An Inquiry into the Nature and Causes of the Wealth of Nations (1776)An Inquiry into the Nature an…Service-dominant logic (2020)Service-dominant logicBuilding dynamic service analytics capabilities for the digital marketplace (2020)Building dynamic service anal…Smart technologies as social innovation and complex social issues of the Z generation (2018)Smart technologies as social …The Evolution and Prospects of Service-Dominant Logic (2017)The Evolution and Prospects o…A systems perspective on markets – Toward a research agenda (2017)A systems perspective on mark…Seamless Service? On the Role and Impact of Service Orchestrators in Human-Centered Service Systems (2016)Seamless Service? On the Role…Institutional Complexity as a Driver for Innovation in Service Ecosystems (2016)Institutional Complexity as a…Interactions between Service and Product Lifecycle Management (2015)Interactions between Service …Designing Public Services: The usefulness of three service design methods for identifying user experiences (2015)Designing Public Services: Th…Commentary—Toward a Research Agenda for Human-Centered Service System Innovation (2015)Commentary—Toward a Research …The role of symbols in value cocreation (2014)The role of symbols in value …Service economy, knowledge, and the need for T-shaped innovators (2014)Service economy, knowledge, a…Optimal Design of Coproductive Services: Interaction and Work Allocation (2014)Optimal Design of Coproductiv…Connectivity in Service Systems (2013)Connectivity in Service Syste…Three Frameworks for Service Research: Exploring Multilevel Governance in Nested, Networked Systems (2012)Three Frameworks for Service …Structure and Dynamics of a “T-Shaped” Knowledge: From Individuals to Cooperating Communities of Practice (2012)Structure and Dynamics of a “…Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)Service-dominant logic: reactions, reflections and refinements (2006)Managing the co-creation of value (2007)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Institutions and axioms: an extension and update of service-dominant logic (2015)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)A BEHAVIORAL MODEL OF RATIONAL CHOICE (1955)Prospect theory: An analysis of decision under risk (1988)Toward a knowledge‐based theory of the firm (1996)Absorptive Capacity: A Review, Reconceptualization, and Extension (2002)The Theory of Economic Development (2003)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)The management of resources and the resource of management (1995)Destination Competitiveness: An Analysis of Determinant Attributes (2010)Stakeholder Theory and the Resource-Based View of the Firm (2021)Grounded theory research: Procedures, canons, and evaluative criteria (1990)Toward a Theory of Situation Awareness in Dynamic Systems (1995)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Innovation: Mapping the winds of creative destruction (1985)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)The Bind that Ties: Socioemotional Wealth Preservation in Family Firms (2011)The Social Construction of Reality: A Treatise in the Sociology of Knowledge. (1967)Competing paradigms in qualitative research. (1994)Sample Size in Qualitative Interview Studies (2015)Clusters and knowledge: local buzz, global pipelines and the process of knowledge creation (2004)Finance and Growth: Theory and Evidence (2004)The building blocks of economic complexity (2009)One size fits all? (2005)A review of innovation research in tourism (2009)Effects of innovation types on firm performance (2011)
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References

  • 1963The Structure of Scientific Revolutions35,276 cited
  • 1991Exploration and Exploitation in Organizational Learning21,910 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1963The Structure of Scientific Revolutions21,164 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1776An Inquiry into the Nature and Causes of the Wealth of Nations13,952 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 1963The Structure of Scientific Revolutions7,478 cited
  • 2006The Oxford Handbook of Innovation5,922 cited
  • 2014On the Principles of Political Economy, and Taxation4,150 cited
  • 1994The interdisciplinary study of coordination3,500 cited
  • 2007Wikinomics: how mass collaboration changes everything3,367 cited
  • 2008On value and value co-creation: A service systems and service logic perspective3,154 cited
  • 1996Services Marketing: Integrating Customer Focus Across the Firm3,049 cited
  • 1992Advances in Consumer Research2,863 cited
  • 1999The experience economy: work is theatre & every business a stage

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2,681 cited

Cited by

  • 2017A systems perspective on markets – Toward a research agenda202 cited
  • 2017The Evolution and Prospects of Service-Dominant Logic189 cited
  • 2014The role of symbols in value cocreation129 cited
  • 2020Building dynamic service analytics capabilities for the digital marketplace125 cited
  • 2016Institutional Complexity as a Driver for Innovation in Service Ecosystems122 cited
  • 2018Smart technologies as social innovation and complex social issues of the Z generation122 cited
  • 2015Interactions between Service and Product Lifecycle Management119 cited
  • 2014Optimal Design of Coproductive Services: Interaction and Work Allocation114 cited
  • 2020Service-dominant logic103 cited
  • 2012Structure and Dynamics of a “T-Shaped” Knowledge: From Individuals to Cooperating Communities of Practice85 cited
  • 2013Connectivity in Service Systems82 cited
  • 2015Designing Public Services: The usefulness of three service design methods for identifying user experiences81 cited
  • 2015Commentary—Toward a Research Agenda for Human-Centered Service System Innovation80 cited
  • 2016Seamless Service? On the Role and Impact of Service Orchestrators in Human-Centered Service Systems74 cited
  • 2014Service economy, knowledge, and the need for T-shaped innovators71 cited
  • 2012Three Frameworks for Service Research: Exploring Multilevel Governance in Nested, Networked Systems68 cited