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Introduction of the Science of Service Systems
9 references·0 citing·40 second hop
Introduction of the Science of Service Systems (2011)Introduction of the Science of Service Sy…Toward a transcending conceptualization of relationship: a service‐dominant logic perspective (2009)Toward a transcending concept…The service system is the basic abstraction of service science (2009)The service system is the bas…Service Science: Toward a Smarter Planet (2009)Service Science: Toward a Sma…Introduction to Service Engineering (2009)Introduction to Service Engin…The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value (2008)The Emergence of Service Scie…On value and value co-creation: A service systems and service logic perspective (2008)On value and value co-creatio…Introduction to service engineering (2008)Introduction to service engin…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…The Structure of Scientific Revolutions (1963)The Constitution of Society. Outline of the Theory of Structuration (1984)Exploration and Exploitation in Organizational Learning (1991)Toward a Science of Service Systems Value and Symbols (2010)An evolutionary framework for service innovation: Insights of complexity theory for service science (2011)Value co-destruction: Exploring the role of actors’ opportunism in the B2B context (2020)Development as Freedom (1999)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Development as Freedom (2009)Defining gamification (2012)Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment? (2016)An Inquiry into the Nature and Causes of the Wealth of Nations (1776)The Economic Institutions of Capitalism (1987)Theory of value co-creation: a systematic literature review (2014)Actor engagement as a microfoundation for value co-creation (2016)“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers (2017)The Commitment-Trust Theory of Relationship Marketing (1994)Consumer engagement in a virtual brand community: An exploratory analysis (2011)A study of mobile user engagement (MoEN): Engagement motivations, perceived value, satisfaction, and continued engagement intention (2013)Unpacking the innovation ecosystem construct: Evolution, gaps and trends (2016)From value chain to value constellation: designing interactive strategy. (1993)Institutions and axioms: an extension and update of service-dominant logic (2015)Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023)Service-dominant logic: reactions, reflections and refinements (2006)Managing the co-creation of value (2007)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)Proposal of the Service Engineering (1st Report, Service Modeling Technique for the Service Engineering) (2005)Steps toward a science of service systems (2007)Establishment of a function embodiment knowledge base for supporting service design (2012)Introduction to special issue: Managing technology-service convergence in Service Economy 3.0 (2014)Integrating usage information into quality function deployment for further PSS development (2018)Stochastic Processes Occurring in the Theory of Queues and their Analysis by the Method of the Imbedded Markov Chain (1953)Service Competition with General Queueing Facilities (2008)Service development in product-service systems: a maturity model (2012)Toward a Theoretical Foundation for Experience Design in Tourism (2013)
this work references cited by second hop

References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2008On value and value co-creation: A service systems and service logic perspective3,154 cited
  • 2009The service system is the basic abstraction of service science786 cited
  • 2008The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value732 cited
  • 2009Toward a transcending conceptualization of relationship: a service‐dominant logic perspective434 cited
  • 2009Introduction to Service Engineering154 cited
  • 2009Service Science: Toward a Smarter Planet146 cited
  • 2008Introduction to service engineering20 cited

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