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An Examination of the Impact of Expert Systems on the Firm: The Case of XCON
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  • 1992Measurement of creativity of IS products50 cited
  • 2000The predictive accuracy of artificial neural networks and multiple regression in the case of skewed data: exploration of some issues42 cited
  • 1999INNOVATION DIFFUSION AND IMPLEMENTATION42 cited
  • 1995Computer technology and the marketing organization36 cited
  • 2014The role of process innovation and adaptation in attaining strategic technological capability31 cited
  • 1993The Impact of Expert Systems in Accounting: System Characteristics, Productivity and Work Unit Effects18 cited
  • 1999A graphical method for assessing knowledge‐based systems investments17 cited
  • 1997Empirically testing ES success factors in business process reengineering17 cited
  • 1994Researching the Costs of Information Systems16 cited
  • 1995A matrix model of expert systems impacts14 cited
  • 1993Expert systems and organizational decision-making14 cited
  • 1999The Effectiveness of Expert Support Technology for Decision Making: Individuals versus Small Groups13 cited
  • 1995Validating Expert Systems: A Demonstration Using Personal Choice Expert, A Flexible Employee Benefit System*13 cited
  • 1993Computer‐based data and organizational learning: The importance of managers’ stories

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13 cited
  • 1995Success factors for manufacturing expert system development12 cited
  • 1995Expert systems in the marketing organization12 cited