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Customer Expectations in Mall Restaurants: A Case Study
15 references·2 citing·52 second hop
Customer Expectations in Mall Restaurants: A Case Study (2013)Customer Expectations in Mall Restaurants…Managing Service Expectations in Online Markets: A Signaling Theory of E-tailer Pricing and Empirical Tests (2010)Managing Service Expectations…Factors affecting couples' decisions to jointly shop (2010)Factors affecting couples' de…A virtual reality tool to measure shoppers’ tenant mix preferences (2010)A virtual reality tool to mea…How can shopping mall management best capture mall image? (2009)How can shopping mall managem…Bringing “Play” to Life (2008)Bringing “Play” to LifeHIGH SCHOOL GIRLS’ SHOPPING MALL EXPERIENCES, PERCEPTIONS AND EXPECTATIONS: A QUALITATIVE STUDY (2006)HIGH SCHOOL GIRLS’ SHOPPING M…The rise of the shopping mall in Turkey: the use and appeal of a mall in Ankara (2005)The rise of the shopping mall…The Shopping Mall as an Emergent Public Space in Turkey (2003)The Shopping Mall as an Emerg…Developing a typology of airport shoppers (2003)Developing a typology of airp…Cross-cultural mall shopping values and habitats (2002)Cross-cultural mall shopping …The changing retail industry and retail landscapes (1998)The changing retail industry …A framework for managing customer expectations (1996)A framework for managing cust…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Marketing: Basic concepts and decisions (1977)Marketing: Basic concepts and…The Influence of Mall Management Dimensions on Perceived Experience and Patronage Intentions in an Emerging Economy (2023)The Influence of Mall Managem…Effects of Parcel Delivery Service on Customer Satisfaction in the Saudi Arabian Logistics Industry: Does the National Culture Make a Difference? 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Investigating the differential effects of online signals on the sales performance of e-marketplace sellers (2015)Generation Z consumers' expectations of interactions in smart retailing: A future agenda (2017)Extremely Negative Ratings and Online Consumer Review Helpfulness: The Moderating Role of Product Quality Signals (2020)Specification Tests in Econometrics (1978)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Common method biases in behavioral research: A critical review of the literature and recommended remedies. 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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,718 cited
  • 2003Developing a typology of airport shoppers161 cited
  • 2003The Shopping Mall as an Emergent Public Space in Turkey138 cited
  • 2009How can shopping mall management best capture mall image?124 cited
  • 2002Cross-cultural mall shopping values and habitats121 cited
  • 1977Marketing: Basic concepts and decisions112 cited
  • 2005The rise of the shopping mall in Turkey: the use and appeal of a mall in Ankara103 cited
  • 2010Managing Service Expectations in Online Markets: A Signaling Theory of E-tailer Pricing and Empirical Tests101 cited
  • 1998The changing retail industry and retail landscapes57 cited
  • 1996A framework for managing customer expectations51 cited
  • 2010Factors affecting couples' decisions to jointly shop30 cited
  • 2008Bringing “Play” to Life30 cited
  • 2010A virtual reality tool to measure shoppers’ tenant mix preferences21 cited
  • 2006HIGH SCHOOL GIRLS’ SHOPPING MALL EXPERIENCES, PERCEPTIONS AND EXPECTATIONS: A QUALITATIVE STUDY9 cited

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Cited by

  • 2023Effects of Parcel Delivery Service on Customer Satisfaction in the Saudi Arabian Logistics Industry: Does the National Culture Make a Difference?13 cited
  • 2023The Influence of Mall Management Dimensions on Perceived Experience and Patronage Intentions in an Emerging Economy7 cited