Citizenship performance: Its nature, antecedents, and motives.

Walter C. Borman · Louis A. Penner

124 citations0/0 files storedAmerican Psychological Association eBooks

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Job Satisfaction and Organizational Behavior Employee Performance and Management Team Dynamics and Performance

Abstract

This chapter introduces a topic of contextual or citizenship performance and reviews research on this element of performance. In particular, it (1) describes an initial model of citizenship performance and how this performance domain is different from task performance; (2) discusses the origins of the construct (i.e., precursors to the citizenship performance concept); (3) reviews 3 research areas that represent attempts to learn more about citizenship; and, finally, (4) presents some conclusions about how this construct is likely to be even more important for organizations in the early 21st century.

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References

1979The Social Psychology of Organizations.1991Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors 1983Organizational citizenship behavior: Its nature and antecedents.1960The Functional Approach to the Study of Attitudes 1997Organizational Citizenship Behavior: It's Construct Clean-Up Time 1993Expanding the Criterion Domain to Include Elements of Contextual Performance 1998Understanding and assessing the motivations of volunteers: A functional approach.1997Task Performance and Contextual Performance: The Meaning for Personnel Selection Research

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