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Psychological distance perceptions and trust beliefs for internet-only and hybrid retailers: implications for marketers
16 references·1 citing·42 second hop
Psychological distance perceptions and trust beliefs for internet-only and hybrid retailers: implications for marketers (2008)Psychological distance perceptions and tr…Exchange and Power in Social Life (2017)Exchange and Power in Social …E-commerce: the role of familiarity and trust (2000)E-commerce: the role of famil…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Initial Trust Formation in New Organizational Relationships (1998)Initial Trust Formation in Ne…Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)Customer Evaluations of Servi…The media equation: how people treat computers, television, and new media like real people and places (1997)The media equation: how peopl…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Determinants of Long-Term Ori…Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Conceptualizing, Measuring, a…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Trust and Power (1979)Trust and PowerBelief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…A Protection Motivation Theory of Fear Appeals and Attitude Change1 (1975)A Protection Motivation Theor…A new scale for the measurement of interpersonal trust1 (1967)A new scale for the measureme…How do customers experience terroir? An investigation of its ability to increase brand relationship quality (2024)How do customers experience t…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Understanding Customer Experience Throughout the Customer Journey (2016)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)How destination image and evaluative factors affect behavioral intentions? 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(1980)On the Evaluation of Structural Equation Models (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Machines and Mindlessness: Social Responses to Computers (2000)The Limited Capacity Model of Mediated Message Processing (2000)Toward a mechanistic psychology of dialogue (2004)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)Common method biases in behavioral research: A critical review of the literature and recommended remedies. 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References

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2,908 cited
  • 1998Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing2,763 cited
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    • 2024How do customers experience terroir? An investigation of its ability to increase brand relationship quality5 cited