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Cited by

• 2001Service and technology: opportunities and paradoxes185 cited
• 2004Online shopping motivations and pleasure travel products: a correspondence analysis184 cited
• 2013Value fusion166 cited
• 2006Developing successful technology‐based services: the issue of identifying and involving innovative users147 cited
• 2012Customer Preferences for Online, Social Media, and Mobile Innovations in the Hospitality Industry145 cited
• 2010Technology’s Impact on the Gaps Model of Service Quality140 cited
• 2008Technology readiness, internet self-efficacy and computing experience of professional accounting students130 cited
• 2011Rethinking determinants of ICT acceptance: Towards an integrated and comprehensive overview119 cited
• 2013Asymmetries in the Effects of Drivers of Brand Loyalty Between Early and Late Adopters and across Technology Generations114 cited
• 2015If you install it, will they use it? Understanding why hospitality customers take “technological pauses” from self-service technology113 cited
• 2013Expressive participation in Internet social movements: Testing the moderating effect of technology readiness and sex on student SNS use112 cited
• 2007Importance-Performance Analysis of Guest Technologies in the Lodging Industry112 cited
• 2007Gadget lovers105 cited