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Critical success factors for sustainable improvement in technical education excellence
11 references·6 citing·48 second hop
Critical success factors for sustainable improvement in technical education excellence (2013)Critical success factors for sustainable …A framework for implementing TQM in higher education programs (2007)A framework for implementing …Total quality management (TQM) in self‐financed technical institutions (2006)Total quality management (TQM…The application of balanced scorecard in the performance evaluation of higher education (2006)The application of balanced s…ISO 9000 series of standards: comparison of manufacturing and service organisations (2006)ISO 9000 series of standards:…TQM implementation and students' satisfaction of academic performance (2005)TQM implementation and studen…Critical issues for TQM implementation in higher education (2004)Critical issues for TQM imple…Conceptualizing total quality management in higher education (2004)Conceptualizing total quality…A SERVQUAL and QFD approach to total quality education (2004)A SERVQUAL and QFD approach t…TQM: why is its impact in higher education so small? (2003)TQM: why is its impact in hig…The impact of ISO 9000 and TQM on best practice/performance (2000)The impact of ISO 9000 and TQ…A study of measuring the critical factors of quality management (1995)A study of measuring the crit…Total Quality Management in higher education: a literature review on barriers, customers and accreditation (2021)Total Quality Management in h…The learning and teaching area of AACSB standards: a process model framework (2020)The learning and teaching are…Service marketing mix as input and output of higher and technical education (2019)Service marketing mix as inpu…Modeling the critical barriers to implementation of AACSB accreditation in business schools (2019)Modeling the critical barrier…Human Resource Abilities and Skills in TQM for Sustainable Enterprises (2019)Human Resource Abilities and …The IEQMS model for augmenting quality in engineering institutions – an interpretive structural modelling approach (2014)The IEQMS model for augmentin…Coefficient Alpha and the Internal Structure of Tests (1951)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Comparing alternative instruments to measure service quality in higher education (2009)Service quality in higher education (2009)Does e-learning service quality influence e-learning student satisfaction and loyalty? Evidence from Vietnam (2019)The balanced scorecard : measures that drive performance (1992)The balanced scorecard--measures that drive performance. (1992)The balanced scorecard: Translating strategy into action (1997)The mediate effect of learning and knowledge on organizational performance (2007)Quality Management Practice in Higher Education - What Quality Are We Actually Enhancing? (2008)What affects organizational performance? (2008)World class manufacturing : the lessons of simplicity applied (1986)Agile Manufacturing: Forging New Frontiers (1994)Lean Thinking—Banish Waste and Create Wealth in your Corporation (1997)Success rates for different typesof organizational change (2002)ISO 9000 and TQM: are they complementary or contradictory to each other? (2003)The impacts of acquiring ISO 9000 certification on the performance of SMEs in Tehran (2007)Measuring Service Quality: A Reexamination and Extension (1992)Evaluating quality management in university departments (2006)Establishment and application of performance measure indicators for universities (2009)The Structure of Scientific Revolutions (1963)Quality, productivity, and competitive position (1982)The Rhetoric and Reality of Total Quality Management (1998)The effect of academic culture on the implementation of the EFQM Excellence Model in UK universities (2007)Implementation of Total Quality Management in Higher Education (2010)Trends in quality management research in higher education institutions (2016)The business value of quality management systems certification. Evidence from Australia and New Zealand (1997)WHY FIRMS SEEK ISO 9000 CERTIFICATION: REGULATORY COMPLIANCE OR COMPETITIVE ADVANTAGE? (1999)Global Competition, Institutions, and the Diffusion of Organizational Practices: The International Spread of ISO 9000 Quality Certificates (2002)Core process management practices, quality tools and quality improvement in ISO 9001 certified manufacturing companies (2011)The effectiveness of the ISO 9001 quality management system and its influential critical factors in Greek manufacturing companies (2014)Exploring the Adoption of the International Information Security Management System Standard ISO/IEC 27001: A Web Mining-Based Analysis (2020)Measurement and evaluation in teaching (1965)Juran's Quality Control Handbook (1990)Defining Quality (1993)Why TQM programmes fail? A pathology approach (2014)The integration of quality management in higher education institutions: a systematic literature review (2015)Benchmarking towards excellence in higher education (2017)Implementing total quality management with a focus on enhancing customer satisfaction (2008)Student evaluations of teaching are an inadequate assessment tool for evaluating faculty performance (2017)The key factors of total quality management in the service sector: a cross-cultural study (2019)An instrument for measuring the critical factors of TQM in Turkish higher education (2008)A model for total quality management in higher education (2011)Implementation of Student Satisfaction Index Model in Higher Education Institutions (2012)An empirical study of the important factors for knowledge‐management adoption in the SME sector (2005)Total quality management as a forerunner of business innovation capability (2005)Green supply chain management in the electronic industry (2008)
this work references cited by second hop

References

  • 1995A study of measuring the critical factors of quality management300 cited
  • 2007A framework for implementing TQM in higher education programs290 cited
  • 2004Conceptualizing total quality management in higher education263 cited
  • 2004A SERVQUAL and QFD approach to total quality education255 cited
  • 2006The application of balanced scorecard in the performance evaluation of higher education171 cited
  • 2004Critical issues for TQM implementation in higher education163 cited
  • 2005TQM implementation and students' satisfaction of academic performance156 cited
  • 2006ISO 9000 series of standards: comparison of manufacturing and service organisations108 cited
  • 2003TQM: why is its impact in higher education so small?107 cited
  • 2000The impact of ISO 9000 and TQM on best practice/performance71 cited
  • 2006Total quality management (TQM) in self‐financed technical institutions68 cited

Cited by

  • 2021Total Quality Management in higher education: a literature review on barriers, customers and accreditation42 cited
  • 2019Human Resource Abilities and Skills in TQM for Sustainable Enterprises38 cited
  • 2014The IEQMS model for augmenting quality in engineering institutions – an interpretive structural modelling approach34 cited

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  • 2019Service marketing mix as input and output of higher and technical education22 cited
  • 2020The learning and teaching area of AACSB standards: a process model framework16 cited
  • 2019Modeling the critical barriers to implementation of AACSB accreditation in business schools11 cited