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Measuring customer satisfaction of FM service in housing sector
16 references·14 citing·39 second hop
Measuring customer satisfaction of FM service in housing sector (2010)Measuring customer satisfaction of FM ser…Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)Evaluating the Fit of Structu…The relationships among quality, value, satisfaction and behavioral intention in health care provider choice (2002)The relationships among quali…Determinants of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry (2001)Determinants of hotel guests’…Service quality, customer satisfaction, and customer value: A holistic perspective (1999)Service quality, customer sat…Linking perceived service quality and service loyalty: a multi‐dimensional perspective (1999)Linking perceived service qua…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions (1994)An assessment of the relation…More on improving service quality measurement (1993)More on improving service qua…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…The Analysis of Covariance Structures (1983)The Analysis of Covariance St…Quality Is Free: The Art of Making Quality Certain (1979)Quality Is Free: The Art of M…Estimation of a Model with Multiple Indicators and Multiple Causes of a Single Latent Variable (1975)Estimation of a Model with Mu…Value management implementation barriers for sustainable building: a bibliometric analysis and partial least square structural equation modeling (2021)Value management implementati…Impact of Value Management on Building Projects Success: Structural Equation Modeling Approach (2021)Impact of Value Management on…Examining the Relationship between Service Quality and Customer Satisfaction in the Public Service. The Case of Botswana (2020)Examining the Relationship be…Kualitas Produk, Kesadaran Merek dan Harga serta Pengaruhnya Terhadap Kepuasan Pelanggan (2019)Kualitas Produk, Kesadaran Me…Managing shopping experience through mall attractiveness dimensions (2016)Managing shopping experience …Satisfaction of first-time residential clients with architectural services (2014)Satisfaction of first-time re…Determinants of outsourcing decision for facilities management (FM) services provision (2014)Determinants of outsourcing d…Analysis on coupling relationship of urban scale and intensive use of land in China (2014)Analysis on coupling relation…A framework for outsourcing facilities management services in Nigeria's public hospitals (2014)A framework for outsourcing f…Structural equation model for analysing critical risks associated with facilities management outsourcing and its impact on firm performance (2013)Structural equation model for…Facilities management service and customer satisfaction in shopping mall sector (2013)Facilities management service…Residential Satisfaction in Public Core Housing in Abeokuta, Ogun State, Nigeria (2012)Residential Satisfaction in P…Student residential satisfaction in research universities (2011)Student residential satisfact…Effective housing management framework for multi-owner low-cost housing in Malaysia (2011)Effective housing management …Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Structural Equation Modeling and Natural Systems (2006)Reporting practices in confirmatory factor analysis: An overview and some recommendations. (2009)Construction and factorial validation of a short form of the Self‐Compassion Scale (2010)Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)On the Evaluation of Structural Equation Models (1988)Quality, satisfaction and behavioral intentions (2000)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Customer Satisfaction: A Meta-Analysis of the Empirical Evidence (2001)The C-OAR-SE procedure for scale development in marketing (2002)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)A General Approach to Confirmatory Maximum Likelihood Factor Analysis (1969)A Reliability Coefficient for Maximum Likelihood Factor Analysis (1973)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Economic Stress, Coercive Family Process, and Developmental Problems of Adolescents (1994)The Sources of Four Commonly Reported Cutoff Criteria (2006)Power and sensitivity of alternative fit indices in tests of measurement invariance. (2008)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Understanding Customer Experience Throughout the Customer Journey (2016)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Marketing management: analysis. planning. implementation and control (2000)\nThe use of partial least squares path modeling in international marketing (2009)Conducting case study research in operations management (1993)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Foundations of Corporate Success (1995)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 2003Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures8,974 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
  • 1979Quality Is Free: The Art of Making Quality Certain2,574 cited
  • 1994An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions1,984 cited
  • 1983The Analysis of Covariance Structures1,623 cited
  • 1975Estimation of a Model with Multiple Indicators and Multiple Causes of a Single Latent Variable1,598 cited
  • 1999Service quality, customer satisfaction, and customer value: A holistic perspective1,086 cited
  • 1993More on improving service quality measurement878 cited
  • 1999Linking perceived service quality and service loyalty: a multi‐dimensional perspective

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767 cited
  • 2001Determinants of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry728 cited
  • 2002The relationships among quality, value, satisfaction and behavioral intention in health care provider choice544 cited
  • Cited by

    • 2012Residential Satisfaction in Public Core Housing in Abeokuta, Ogun State, Nigeria124 cited
    • 2021Impact of Value Management on Building Projects Success: Structural Equation Modeling Approach123 cited
    • 2014Analysis on coupling relationship of urban scale and intensive use of land in China109 cited
    • 2011Student residential satisfaction in research universities106 cited
    • 2013Facilities management service and customer satisfaction in shopping mall sector64 cited
    • 2016Managing shopping experience through mall attractiveness dimensions53 cited
    • 2021Value management implementation barriers for sustainable building: a bibliometric analysis and partial least square structural equation modeling49 cited
    • 2019Kualitas Produk, Kesadaran Merek dan Harga serta Pengaruhnya Terhadap Kepuasan Pelanggan35 cited
    • 2020Examining the Relationship between Service Quality and Customer Satisfaction in the Public Service. The Case of Botswana29 cited
    • 2014Determinants of outsourcing decision for facilities management (FM) services provision26 cited
    • 2014Satisfaction of first-time residential clients with architectural services26 cited
    • 2013Structural equation model for analysing critical risks associated with facilities management outsourcing and its impact on firm performance25 cited
    • 2014A framework for outsourcing facilities management services in Nigeria's public hospitals24 cited
    • 2011Effective housing management framework for multi-owner low-cost housing in Malaysia5 cited