SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Customer Knowledge And Service Development, The Web 2.0 Role In Co-Production
16 references·2 citing·45 second hop
Customer Knowledge And Service Development, The Web 2.0 Role In Co-Production (2008)Customer Knowledge And Service Developmen…The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value (2008)The Emergence of Service Scie…Assessing the value of cooperation in Wikipedia (2007)Assessing the value of cooper…Foundations and Implications of a Proposed Unified Services Theory (2006)Foundations and Implications …A research manifesto for services science (2006)A research manifesto for serv…Collaborative Authoring on the Web: A Genre Analysis of Online Encyclopedias (2005)Collaborative Authoring on th…Wikipedia as Participatory Journalism: Reliable Sources? Metrics for evaluating collaborative media as a news resource (2004)Wikipedia as Participatory Jo…Whither Services Marketing? (2004)Whither Services Marketing?Studying cooperation and conflict between authors with history flow visualizations (2004)Studying cooperation and conf…Service Management: Operations, Strategy, Information Technology (2003)Service Management: Operation…New rules for a new economy: employment and opportunity in postindustrial America (1999)New rules for a new economy: …Constructing an Empirically Derived Measure for Customer Contact (1995)Constructing an Empirically D…The Customer Contact Model for Organization Design (1983)The Customer Contact Model fo…Classifying Services to Gain Strategic Marketing Insights (1983)Classifying Services to Gain …The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions (1981)The Customer Contact Approach…ON GOODS AND SERVICES (1977)ON GOODS AND SERVICESThe Service Economy (1968)The Service EconomyCustomer willingness to participate in value co-creation: The moderating effect of social ties (empirical study of automobile customers in Ghana) (2019)Customer willingness to parti…KFTGA: A tool for tracing knowledge flow and knowledge growth in knowledge sharing environment (2012)KFTGA: A tool for tracing kno…Development as Freedom (1999)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Evolving to a New Dominant Logic for Marketing (2003)Development as Freedom (2009)Defining gamification (2012)Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment? (2016)Increasing Returns and Long-Run Growth (1986)The Knowledge-Creating Company (1995)The service system is the basic abstraction of service science (2009)Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting (2011)Boosting servitization through digitization: Pathways and dynamic resource configurations for manufacturers (2016)Relation of Consumers' Buying Habits to Marketing Methods (1923)Principles of Marketing (1972)Breaking Free from Product Marketing (1977)An empirical assessment of the SERVQUAL scale (1992)Relational Benefits in Services Industries: The Customer's Perspective (1998)Designing conceptual articles: four approaches (2020)The Focused Factory (1974)Educational Organizations as Loosely Coupled Systems (1976)Cutting Corners and Working Overtime: Quality Erosion in the Service Industry (2001)The impact of employee satisfaction on quality and profitability in high‐contact service industries (2008)An empirical study of employee loyalty, service quality and firm performance in the service industry (2009)The Structure of Scientific Revolutions (1963)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Adopting a service logic for marketing (2006)Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)From goods to service(s): Divergences and convergences of logics (2008)The Discovery of Grounded Theory (2017)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Welcome to the experience economy. (1998)Customer co-creation of travel services: The role of company support and customer satisfaction with the co-creation performance (2012)Servitization: A contemporary thematic review of four major research streams (2019)Growing World Trade: Causes and Consequences (1995)Clarifying the concept of product–service system (2002)Theories of the Information Society (2014)Becoming Wikipedian (2005)He says, she says (2007)Harnessing the wisdom of crowds in wikipedia (2008)Interactive innovation in financial and business services: The vanguard of the service revolution (1990)What we should know about knowledge-intensive business services (2008)Services Trade and Policy (2010)Customer satisfaction and its measurement in hospitality enterprises (1999)Service quality, customer satisfaction, and behavioral intentions in the service factory (2006)The evolution of the intellectual structure of operations management—1980–2006: A citation/co‐citation analysis (2008)
this work references cited by second hop

References

  • 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited
  • 2004Whither Services Marketing?1,242 cited
  • 2003Service Management: Operations, Strategy, Information Technology1,083 cited
  • 2006A research manifesto for services science1,053 cited
  • 1977ON GOODS AND SERVICES840 cited
  • 2004Studying cooperation and conflict between authors with history flow visualizations768 cited
  • 2008The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value732 cited
  • 2006Foundations and Implications of a Proposed Unified Services Theory731 cited
  • 1968The Service Economy652 cited
  • 1981The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions602 cited
  • 1983The Customer Contact Model for Organization Design434 cited
  • 2004Wikipedia as Participatory Journalism: Reliable Sources? Metrics for evaluating collaborative media as a news resource313 cited
  • 1995Constructing an Empirically Derived Measure for Customer Contact262 cited
  • 2005Collaborative Authoring on the Web: A Genre Analysis of Online Encyclopedias208 cited
  • 1999New rules for a new economy: employment and opportunity in postindustrial America

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

181 cited
  • 2007Assessing the value of cooperation in Wikipedia171 cited
  • Cited by

    • 2019Customer willingness to participate in value co-creation: The moderating effect of social ties (empirical study of automobile customers in Ghana)17 cited
    • 2012KFTGA: A tool for tracing knowledge flow and knowledge growth in knowledge sharing environment12 cited