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Customer responses to the CSR of banking companies
16 references·5 citing·44 second hop
Customer responses to the CSR of banking companies (2015)Customer responses to the CSR of banking …Nonprofits Are Seen as Warm and For-Profits as Competent: Firm Stereotypes Matter (2010)Nonprofits Are Seen as Warm a…When Professionals Become Mothers, Warmth Doesn't Cut the Ice (2004)When Professionals Become Mot…Development of a Multi-Dimensional Scale for Measuring the Perceived Value of a Service (2002)Development of a Multi-Dimens…The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)The Chain of Effects from Bra…Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility (2001)Does Doing Good Always Lead t…Self‐categorization, affective commitment and group self‐esteem as distinct aspects of social identity in the organization (2000)Self‐categorization, affectiv…An Integrative Theory of Intergroup Conflict (2000)An Integrative Theory of Inte…A Stakeholder Approach to Organizational Identity (2000)A Stakeholder Approach to Org…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?The Role of Emotions in Marketing (1999)The Role of Emotions in Marke…CORPORATE SOCIAL PERFORMANCE AND ORGANIZATIONAL ATTRACTIVENESS TO PROSPECTIVE EMPLOYEES. (1997)CORPORATE SOCIAL PERFORMANCE …Service Quality: New Directions in Theory and Practice (1994)Service Quality: New Directio…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Product/Consumption-Based Affective Responses and Postpurchase Processes (1987)Product/Consumption-Based Aff…A Model for Predictive Measurements of Advertising Effectiveness (1961)A Model for Predictive Measur…Does gender diversity improve CSR reporting? Evidence from the Central and West Balkan banking sector (2023)Does gender diversity improve…Is it an error to communicate CSR Strategies? Neural differences among consumers when processing CSR messages (2021)Is it an error to communicate…Corporate social responsibility and business ethics: conceptualization, scale development and validation (2019)Corporate social responsibili…Responsabilidad social empresarial en banca. Su aplicación al caso de la banca cooperativa (2018)Responsabilidad social empres…Economía del Bien Común y Finanzas Éticas (2018)Economía del Bien Común y Fin…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)The Principles of Psychology (1891)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)A circumplex model of affect. 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References

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  • 1999Whence Consumer Loyalty?7,319 cited
  • 2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty6,666 cited
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  • 1999Whence Consumer Loyalty?4,891 cited
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  • 2010Nonprofits Are Seen as Warm and For-Profits as Competent: Firm Stereotypes Matter

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901 cited
  • 2004When Professionals Become Mothers, Warmth Doesn't Cut the Ice879 cited
  • Cited by

    • 2021Is it an error to communicate CSR Strategies? Neural differences among consumers when processing CSR messages33 cited
    • 2019Corporate social responsibility and business ethics: conceptualization, scale development and validation32 cited
    • 2018Economía del Bien Común y Finanzas Éticas17 cited
    • 2018Responsabilidad social empresarial en banca. Su aplicación al caso de la banca cooperativa16 cited
    • 2023Does gender diversity improve CSR reporting? Evidence from the Central and West Balkan banking sector12 cited