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The impact of TQM practices on performance

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References

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2015An SEM–artificial-neural-network analysis of the relationships between SERVPERF, customer satisfaction and loyalty among low-cost and full-service airline314 cited
2012Organizational culture for total quality management197 cited

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2012Total Quality Management Practices’ Effects on Quality Performance and Innovative Performance177 cited

2011Leadership and policy deployment: The backbone of TQM169 cited

2018Knowledge transfer and organizational innovation: Impacts of quality and environmental management162 cited

2013Quality management and performance: An annotated review154 cited

2016The effects of transformational leadership and organizational commitment on hotel departmental performance149 cited

2010Proposed relationship of TQM and organisational performance using structured equation modelling143 cited

2016An extensive structural model of supply chain quality management and firm performance135 cited

2018Impact of TQM on organisational performance: The case of Indian manufacturing and service industry132 cited

2008Transformational leadership style, market competition and departmental performance: Evidence from luxury hotels in Australia132 cited

2017Supply chain management practices and firms’ operational performance130 cited

2018The impact of hard and soft quality management and proactive behaviour in determining innovation performance130 cited

2010Total quality management (TQM) strategy and organisational characteristics: Evidence from a recent WTO member116 cited

2015Relationship between quality management, innovation and competitiveness. Evidence from Greek companies115 cited

2017The relationship between innovation and total quality management and the innovation effects on organizational performance109 cited