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The Impact of Perceived Service Quality on Students’ Intentions in Higher Education in a Jordanian Governmental University
16 references·1 citing·34 second hop
The Impact of Perceived Service Quality on Students’ Intentions in Higher Education in a Jordanian Governmental University (2015)The Impact of Perceived Service Quality o…A review of twenty years of SERVQUAL research (2009)A review of twenty years of S…Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate. (2005)Linking Organizational Resour…Determinants of business student satisfaction and retention in higher education: applying Herzberg's two‐factor theory (2005)Determinants of business stud…The C-OAR-SE procedure for scale development in marketing (2002)The C-OAR-SE procedure for sc…Service loyalty (2002)Service loyaltyLinking perceived service quality and service loyalty: a multi‐dimensional perspective (1999)Linking perceived service qua…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…SERVQUAL: review, critique, research agenda (1996)SERVQUAL: review, critique, r…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …Defining Quality (1993)Defining QualityA Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …An empirical assessment of the SERVQUAL scale (1992)An empirical assessment of th…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Are there study mode differences in perceptions of university education service quality? Evidence from Zambia (2019)Are there study mode differen…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)A measure of service quality for retail stores: Scale development and validation (1996)The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)Strategic Management and Marketing in the Service Sector (1984)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Quality, satisfaction and behavioral intentions (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Specification Tests in Econometrics (1978)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Self-Efficacy: The Exercise of Control (1999)Work engagement a handbook of essential theory and research (2010)Development and validation of the job crafting scale (2011)Organizational Climate and Culture (2012)Coefficient Alpha and the Internal Structure of Tests (1951)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1956)The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs (2007)The use of partial least squares path modeling in international marketing (2009)Guidelines for choosing between multi-item and single-item scales for construct measurement: a predictive validity perspective (2012)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents (2001)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Service quality models: a review (2005)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
  • 2002The C-OAR-SE procedure for scale development in marketing2,483 cited
  • 2005Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate.2,274 cited
  • 1992An empirical assessment of the SERVQUAL scale2,126 cited
  • 1996SERVQUAL: review, critique, research agenda1,741 cited
  • 2002Service loyalty1,549 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions1,518 cited
  • 1993Defining Quality1,496 cited
  • 2009A review of twenty years of SERVQUAL research845 cited
  • 1999Linking perceived service quality and service loyalty: a multi‐dimensional perspective

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767 cited
  • 2005Determinants of business student satisfaction and retention in higher education: applying Herzberg's two‐factor theory697 cited
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    • 2019Are there study mode differences in perceptions of university education service quality? Evidence from Zambia28 cited