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Performance measurement in business process outsourcing decisions
16 references·2 citing·37 second hop
Performance measurement in business process outsourcing decisions (2009)Performance measurement in business proce…Building theories from case study research (2009)Building theories from case s…OUTSOURCING: TRANSACTION COST ECONOMICS AND SUPPLY CHAIN MANAGEMENT* (2008)OUTSOURCING: TRANSACTION COST…How the transaction cost and resource‐based theories of the firm inform outsourcing evaluation (2008)How the transaction cost and …Toward a model of strategic outsourcing (2006)Toward a model of strategic o…Information systems outsourcing (2004)Information systems outsourci…Strategy Maps: Converting Intangible Assets into Tangible Outcomes (2003)Strategy Maps: Converting Int…Bringing Together Strategic Outsourcing and Corporate Strategy: (2003)Bringing Together Strategic O…A transaction cost model of IT outsourcing (2003)A transaction cost model of I…Effective case research in operations management: a process perspective (2002)Effective case research in op…Communicating and Controlling Strategy: An Empirical Study of the Effectiveness of the Balanced Scorecard (2001)Communicating and Controlling…The balanced scorecard: a foundation for the strategic management of information systems (1999)The balanced scorecard: a fou…Strategic Intent for IT Outsourcing (1998)Strategic Intent for IT Outso…The balanced scorecard--measures that drive performance. (1992)The balanced scorecard--measu…The balanced scorecard : measures that drive performance (1992)The balanced scorecard : meas…Management and Cost Accounting (1992)Management and Cost AccountingCase Study Research: Design and Methods (1984)Case Study Research: Design a…Performance management of suppliers in outsourcing project: case analysis from the financial services industry (2014)Performance management of sup…IT Governance Mechanisms in Multisourcing--A Business Group Perspective (2012)IT Governance Mechanisms in M…Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Firm Resources and Sustained Competitive Advantage (1991)11 Evidence in Management and Organizational Science: Assembling the Field’s Full Weight of Scientific Knowledge Through Syntheses (2008)\nThe use of partial least squares path modeling in international marketing (2009)The use of partial least squares path modeling in international marketing (2009)An introduction to cybernetics (1956)Building Theories from Case Study Research (1989)An Empirically Derived Framework of Global Supply Resiliency (2011)Organisational resilience: development of a conceptual framework for organisational responses (2011)Conducting content‐analysis based literature reviews in supply chain management (2012)The Discovery of Grounded Theory (2017)The Nature of the Firm (1937)The Problem of Social Cost (1960)The Commitment-Trust Theory of Relationship Marketing (1994)A framework of sustainable supply chain management: moving toward new theory (2008)Technological capability, strategic flexibility, and product innovation (2009)Sustainable supply chain management: evolution and future directions (2011)The balanced scorecard: Translating strategy into action (1997)Subjectivity and the Weighting of Performance Measures: Evidence from a Balanced Scorecard (2003)Integrative strategic performance measurement systems, strategic alignment of manufacturing, learning and strategic outcomes: an exploratory study (2004)Doing qualitative field research in management accounting: Positioning data to contribute to theory (2006)The consequences of customization on management accounting system design (2000)The green book : appraisal and evaluation in central government (2003)The Green Book: Central Government Guidance on Appraisal and Evaluation (2019)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)An empirical investigation of the relationship between intellectual capital and firms’ market value and financial performance (2005)Spiritual leadership and army transformation: Theory, measurement, and establishing a baseline (2005)Business Models: Origin, Development and Future Research Perspectives (2015)Performance measurement system design (1995)Performance management: a framework for management control systems research (1999)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)Theory Building From Cases: Opportunities And Challenges (2007)The qualitative research interview (2011)Positioning and Presenting Design Science Research for Maximum Impact1 (2013)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)
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References

  • 1984Case Study Research: Design and Methods81,948 cited
  • 1992The balanced scorecard : measures that drive performance12,082 cited
  • 2009Building theories from case study research11,299 cited
  • 1992The balanced scorecard--measures that drive performance.7,979 cited
  • 2003Strategy Maps: Converting Intangible Assets into Tangible Outcomes2,049 cited
  • 2004Information systems outsourcing1,381 cited
  • 1992Management and Cost Accounting1,055 cited
  • 2002Effective case research in operations management: a process perspective1,052 cited
  • 2008OUTSOURCING: TRANSACTION COST ECONOMICS AND SUPPLY CHAIN MANAGEMENT*1,001 cited
  • 2001Communicating and Controlling Strategy: An Empirical Study of the Effectiveness of the Balanced Scorecard820 cited
  • 2006Toward a model of strategic outsourcing704 cited
  • 2008How the transaction cost and resource‐based theories of the firm inform outsourcing evaluation538 cited
  • 1999The balanced scorecard: a foundation for the strategic management of information systems535 cited
  • 1998Strategic Intent for IT Outsourcing489 cited
  • 2003Bringing Together Strategic Outsourcing and Corporate Strategy:447 cited

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  • 2003A transaction cost model of IT outsourcing431 cited
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    • 2012IT Governance Mechanisms in Multisourcing--A Business Group Perspective21 cited
    • 2014Performance management of suppliers in outsourcing project: case analysis from the financial services industry18 cited