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Modes of service innovation: a typology
16 references·16 citing·40 second hopsampled
Modes of service innovation: a typology (2015)Modes of service innovation: a typologyService Research Priorities in a Rapidly Changing Context (2015)Service Research Priorities i…Moving Forward and Making a Difference: Research Priorities for the Science of Service (2010)Moving Forward and Making a D…Reinventing Your Business Model (2008)Reinventing Your Business Mod…Business model innovation: it's not just about technology anymore (2007)Business model innovation: it…Disruptive Innovation: In Need of Better Theory * (2005)Disruptive Innovation: In Nee…Case Study Research (2004)Case Study ResearchThe Theory of Economic Development (2003)The Theory of Economic Develo…The role of the business model in capturing value from innovation: evidence from Xerox Corporation's technology spin-off companies (2002)The role of the business mode…Case research in operations management (2002)Case research in operations m…Why Some New Products are More Successful than Others (2001)Why Some New Products are Mor…The Dynamics of the Adoption of Product and Process Innovations in Organizations (2001)The Dynamics of the Adoption …Innovation in services (1997)Innovation in servicesRevolutionizing product development (1992)Revolutionizing product devel…The Comparative Method: Moving Beyond Qualitative and Quantitative Strategies (1989)The Comparative Method: Movin…Reliability of Nominal Data Based on Qualitative Judgments (1989)Reliability of Nominal Data B…Towards a theory of innovation in services (1986)Towards a theory of innovatio…Driving SMEs’ Sustainable Competitive Advantage: The Role of Service Innovation, Intellectual Property Protection, Continuous Innovation Performance, and Open Innovation (2025)Driving SMEs’ Sustainable Com…Entrepreneurship and Innovation—Process Overlap or the Same? Systematic Overview and Converging Process-Dynamic Model (2024)Entrepreneurship and Innovati…Building a Hierarchical Enablers Framework for Service Business Model Innovation for Sustainable Performance: Evidence from Ghana’s Electricity Sector (2024)Building a Hierarchical Enabl…Service Delivery and Branding Management in Digital Platforms: Innovation through Brand Extension (2022)Service Delivery and Branding…Business model innovation in mobile apps market: Exploring the new subscription plans with a behavioral reasoning perspective (2022)Business model innovation in …Steering for Sustainable Development Goals: A Typology of Sustainable Innovation (2021)Steering for Sustainable Deve…Corporate social responsibility and innovation: a comparative study (2020)Corporate social responsibili…The impact of corporate entrepreneurship on service innovation: A case of a South African banking institution (2019)The impact of corporate entre…Innovation management and Value Chain Design: Case of a Small Professional Services Firm (2019)Innovation management and Val…Understanding service quality: insights from the literature (2018)Understanding service quality…Service Innovation and Service Innovation Performance: A Study of Banking Services (2018)Service Innovation and Servic…Resource-based theory of competitive advantage – a framework for pharmacy practice innovation research (2018)Resource-based theory of comp…Platform-based service innovation and system design: a literature review (2018)Platform-based service innova…EXPLORING THE IMPACTS OF SERVICE INNOVATION ON CUSTOMER SATISFACTION IN THE TELECOM INDUSTRY: A PERSPECTIVE FROM INTERACTIVE AND SUPPORTIVE SERVICE INNOVATIONS (2018)EXPLORING THE IMPACTS OF SERV…Analysing customer behaviour in mobile app usage (2017)Analysing customer behaviour …Business Model Innovation: Past Research, Current Debates, and Future Directions (2016)Business Model Innovation: Pa…The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Qualitative case studies in operations management: Trends, research outcomes, and future research implications (2010)Renaissance of case research as a scientific method (2014)A New Paradigm for Systematic Literature Reviews in Supply Chain Management (2017)An Evolutionary Theory of Economic Change. (1983)Who co-operates for innovation, and why (2002)Management Innovation (2008)A review of innovation research in tourism (2009)A Coefficient of Agreement for Nominal Scales (1960)The Measurement of Observer Agreement for Categorical Data (1977)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Rethinking validity and reliability in content analysis (1999)Validation Guidelines for IS Positivist Research (2004)Word of mouth communication within online communities: Conceptualizing the online social network (2007)Evolving to a New Dominant Logic for Marketing (2003)Consumer Cocreation in New Product Development (2010)Value co-creation: concept and measurement (2014)Architectural Innovation: The Reconfiguration of Existing Product Technologies and the Failure of Established Firms (1990)The Theory of the Growth of the Firm (1995)The Core Competence of the Corporation (2006)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Business Models, Business Strategy and Innovation (2009)The Business Model: Recent Developments and Future Research (2011)Business Model Design: An Activity System Perspective (2009)From Strategy to Business Models and onto Tactics (2010)Business models for sustainable innovation: state-of-the-art and steps towards a research agenda (2012)A framework of sustainable supply chain management: moving toward new theory (2008)Improving Impact Studies of Teachers’ Professional Development: Toward Better Conceptualizations and Measures (2009)Case study research: design and methods (2011)Firm Resources and Sustained Competitive Advantage (1991)Dynamic capabilities and strategic management (1997)Firm resources and sustained competitive advantage (2004)Social capital and economic development: Toward a theoretical synthesis and policy framework (1998)Case Selection Techniques in Case Study Research (2008)Building Better Causal Theories: A Fuzzy Set Approach to Typologies in Organization Research (2011)Business Models: A Discovery Driven Approach (2009)A Critical Assessment of Business Model Research (2017)Sustainable business model innovation: A review (2018)
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References

  • 2003The Theory of Economic Development22,513 cited
  • 2004Case Study Research15,455 cited
  • 2002The role of the business model in capturing value from innovation: evidence from Xerox Corporation's technology spin-off companies4,487 cited
  • 1989The Comparative Method: Moving Beyond Qualitative and Quantitative Strategies4,202 cited
  • 2002Case research in operations management4,049 cited
  • 2008Reinventing Your Business Model2,390 cited
  • 1997Innovation in services1,798 cited
  • 2007Business model innovation: it's not just about technology anymore1,721 cited
  • 1989Reliability of Nominal Data Based on Qualitative Judgments1,575 cited
  • 2010Moving Forward and Making a Difference: Research Priorities for the Science of Service1,545 cited
  • 2001Why Some New Products are More Successful than Others1,470 cited
  • 2015Service Research Priorities in a Rapidly Changing Context1,469 cited
  • 2005Disruptive Innovation: In Need of Better Theory *1,201 cited
  • 1986Towards a theory of innovation in services1,108 cited
  • 1992Revolutionizing product development1,079 cited
  • 2001

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The Dynamics of the Adoption of Product and Process Innovations in Organizations
1,032 cited

Cited by

  • 2020Corporate social responsibility and innovation: a comparative study121 cited
  • 2016Business Model Innovation: Past Research, Current Debates, and Future Directions77 cited
  • 2018Understanding service quality: insights from the literature62 cited
  • 2017Analysing customer behaviour in mobile app usage53 cited
  • 2018Resource-based theory of competitive advantage – a framework for pharmacy practice innovation research43 cited
  • 2021Steering for Sustainable Development Goals: A Typology of Sustainable Innovation42 cited
  • 2018Platform-based service innovation and system design: a literature review39 cited
  • 2022Business model innovation in mobile apps market: Exploring the new subscription plans with a behavioral reasoning perspective34 cited
  • 2018Service Innovation and Service Innovation Performance: A Study of Banking Services23 cited
  • 2018EXPLORING THE IMPACTS OF SERVICE INNOVATION ON CUSTOMER SATISFACTION IN THE TELECOM INDUSTRY: A PERSPECTIVE FROM INTERACTIVE AND SUPPORTIVE SERVICE INNOVATIONS22 cited
  • 2024Entrepreneurship and Innovation—Process Overlap or the Same? Systematic Overview and Converging Process-Dynamic Model19 cited
  • 2022Service Delivery and Branding Management in Digital Platforms: Innovation through Brand Extension16 cited
  • 2025Driving SMEs’ Sustainable Competitive Advantage: The Role of Service Innovation, Intellectual Property Protection, Continuous Innovation Performance, and Open Innovation14 cited
  • 2019Innovation management and Value Chain Design: Case of a Small Professional Services Firm12 cited
  • 2024Building a Hierarchical Enablers Framework for Service Business Model Innovation for Sustainable Performance: Evidence from Ghana’s Electricity Sector11 cited
  • 2019The impact of corporate entrepreneurship on service innovation: A case of a South African banking institution9 cited